Gecko Hospitality - Ontario - 20 Jobs
London, ON
Closed
Job Details:
Benefits:
We are searching for a mature, experienced and highly organized Front of House Supervisor to join a well-established golf, restaurant and event operation in the London area. This is much more than a traditional restaurant supervisor position. We are looking for a versatile hospitality professional who enjoys leading people, coordinating events, improving the guest experience and helping promote the business through social media and creative marketing. This is a hands-on leadership role with significant responsibility and autonomy. The successful candidate will be someone who sees what needs to be done, takes initiative and follows through.
Key Responsibilities
- Lead and support the front-of-house restaurant team during daily operations
- Train, coach and develop servers to deliver friendly, efficient and consistent service
- Assist with staff scheduling, labour management and day-to-day FOH operations
- Coordinate golf tournaments, leagues, special events, restaurant functions and private bookings
- Help ensure events are properly organized and executed from planning through completion
- Handle guest questions and concerns professionally and effectively
- Work closely with culinary, golf and management teams to ensure smooth operations
- Create and manage engaging content for the property's social media channels
- Assist with promotions and creative initiatives designed to increase restaurant, golf and event business
- Maintain schedules, event information and operational details using spreadsheets and digital tools
- Work confidently with POS systems and troubleshoot common technology issues
- Identify opportunities to improve service, organization and overall guest satisfaction
- Minimum 3 years of supervisory or management experience within restaurants, hospitality, golf, events or a similar environment
- Previous serving experience with a demonstrated ability to train, coach and develop service teams
- Experience coordinating events, functions, tournaments or private bookings
- Mature, dependable and confident leadership style
- Strong organizational skills with the ability to manage multiple priorities
- Excellent problem-solving skills and the ability to make decisions independently
- Comfortable using technology and learning new systems
- Experience with restaurant POS systems and basic troubleshooting
- Proficiency with Excel or Google Sheets
- Comfortable using Facebook, Instagram and Canva or similar content-creation platforms
- Strong written and verbal communication skills
- Excellent guest-service and interpersonal abilities
- Valid Smart Serve certification
- Flexible availability, including evenings, weekends, holidays and special events
- $60,000–$65,000 annual salary, based on experience
- Tips, when applicable
- Health benefits
- Vehicle allowance
- Cell phone allowance
- Golf privileges
- Meal allowance
- A varied leadership position with significant responsibility and autonomy
- Opportunity to contribute ideas and have a direct impact on the guest experience and growth of the business