RQ11390 - Solution Architect - CRM - Senior

Responsibilities:

• Defines the structure and relationship among CRM solutions, including the identification of re-usable components, quality level metrics, the organization and layering of software, and the determination of interfaces.
  
• Responsibilities also include developing, implementing and managing CRM solutions in a large and distributed environment, monitor the whole system, understand all interactions between components on a given level of abstraction, as well as to define limitations and requirements for source code.
  
• Defines the interactions between application packages, databases and middleware systems.
  

General Skills:

• Leadership experience in the development and implementation of CRM solution architectures at the specified experience level
  
• Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages and communication protocols
  
• Knowledge of performance considerations in different environments
  
• Experience in structured methodologies for the design, development and implementation of applications
  
• Experience with middleware and gateways
  
• Extensive experience in CRM applications analysis and design in large enterprise environments
  
• Experience in the use of development tools, Computer Aided Software Engineering ( C A S E ) tools, information retrieval packages, and other software tools such as project management software and business re-engineering software
  
• Experience in the use of data and process modelling methodologies, techniques and tools, including a working knowledge of metadata structures, repository functions, and data dictionaries
  
• Experience in developing enterprise architecture deliverables (e.g. models) Awareness of emerging I&IT trends and directions
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines
  

Desirable Skills:

• Knowledge and understanding of object-oriented analysis and design techniques
  
• Experience in developing enterprise architecture deliverables (e.g. models) based on Ontario Government Enterprise Architecture methodologies, processes and practice
  
• Knowledge and understanding of Information Management principles, concepts, policies and practices
  
• Experience designing detailed functional and technical requirements for new and existing business solutions
  
• Experience developing enterprise architecture deliverables (e.g. models and documentation)
  
• Experience leading multi-tier application infrastructure design, documentation and configuration for medium or large corporate implementations
  
• Experience designing, developing, implementing and maintaining large complex CRM applications, workflow processes and dynamic forms
  

Experience and Skill Set Requirements:

Must Haves:

• Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms.
  
• Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows
  
• Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.
  
• Demonstrated experience designing Enterprise - Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.
  
• Produce architecture deliverables including:
  
• Physical Architecture Diagrams
  
• Solution Architecture Documents
  
• Integration Architecture Specifications
  
• Security Architecture Designs
  
• Data Flow Diagrams
  
• Environment Architecture
  

Nice to Have:

• Microsoft Certified: Dynamics 365 Solution Architect Expert.
  
• Microsoft Certified: Power Platform Solution Architect Expert.
  
• Azure Solutions Architect Expert certification.
  

Skill Set Requirements:

Technical Skills:

• Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms.
  
• Knowledge and experience in Microsoft Dataverse Architecture, including data modeling, entity design, security models, and data management strategies.
  
• Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows.
  
• Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.
  
• Demonstrated experience designing Enterprise Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.
  
• Knowledge and experience integrating enterprise applications using MuleSoft and other enterprise integration technologies, including API-led connectivity and service orchestration.
  
• Experience designing and implementing Dynamics 365 Security Models, including business units, security roles, access controls, and data segregation strategies.
  
• Demonstrated experience designing multi-tenant enterprise platforms supporting multiple lines of business through configurable and reusable solution components.
  
• Experience designing, documenting, and governing REST-based API architectures and enterprise integration standards.
  
• Demonstrated hands-on experience implementing and optimizing Power Automate workflows and business process orchestration solutions.
  
• Knowledge and experience designing external-facing and internal-facing digital solutions using Power Pages and related Microsoft technologies.
  
• Experience developing and governing Dynamics 365 extensions, including Plugins, PCF Controls, Custom APIs, and Azure-hosted custom components.
  
• Demonstrated experience in Enterprise Data Architecture, including common data models, data integration, migration strategies, and information governance.
  
• Knowledge and experience in Cloud Security Architecture and Identity & Access Management (IAM), including Microsoft Entra ID, role-based access controls, and enterprise security best practices.
  
• Demonstrated experience establishing architecture standards, reusable design patterns, technology roadmaps, and solution review processes.
  

Communication, Consultation, Collaboration and Facilitation Skills:

• Demonstrated experience leading stakeholder consultations with business, architecture, security, and technical teams to define and validate solution requirements and architecture approaches.
  
• Strong communication skills with the ability to translate complex technical concepts and architecture decisions into clear business-focused recommendations.
  
• Demonstrated experience facilitating architecture workshops, design sessions, and stakeholder meetings to achieve consensus across multiple lines of business.
  
• Experience collaborating with Enterprise Architecture, Cyber Security, Infrastructure, Integration, and Delivery teams to ensure alignment with enterprise standards and strategic objectives.
  
• Proven ability to engage, influence, and provide trusted advisory services to senior executives, business sponsors, product owners, and technical stakeholders.
  
• Demonstrated experience gathering, analyzing, and translating business and technical requirements into scalable solution architectures and implementation roadmaps.
  
• Experience presenting architecture assessments, solution options, recommendations, and technical risks to governance committees, executive audiences, and project teams.
  
• Strong facilitation, negotiation, and consensus-building skills to resolve competing priorities, technical constraints, and stakeholder expectations.
  
• Demonstrated experience leading architecture reviews and providing technical guidance, mentorship, and direction to project and delivery teams.
  
• Strong written communication skills with experience producing architecture documents, design specifications, standards, roadmaps, and executive briefing materials.
  

Preferred Qualifications:

• Microsoft Certified: Dynamics 365 Solution Architect Expert.
  
• Microsoft Certified: Power Platform Solution Architect Expert.
  
• Azure Solutions Architect Expert certification.