Contents Specialist, Restoration

Searching on behalf of our client who is a leader in the restoration indsutry.

Contents Manager, Restoration

Our client provides top tier services to all forms of customers in the property restoration industry, from Insurance Companies to Large Commercial organizations. We have a reputation for providing quality services to our customers, in a timely manner.
As a Contents Specialist, you play an integral role assisting us in maintaining the highest level of customer satisfaction and quality service with our clients.

• Assist in mitigation and remediation activities such as contents handling, contents listing, contents cleaning, and moving & re-setting contents.
• Provide hands-on leadership and mentoring to other team members to ensure all jobs are completed in an effective and timely manner.
• Ensure new Technicians are trained on contents handling policies and procedures.
• Monitor equipment and vehicle supply requirements and liaise with the Warehouse to ensure adequate tools and supplies are on hand at all times.
• Ensure customer service excellence.
• Responsible for maintaining a safe job site at all times.
• Participate in the on-call rotation (this may on occasion include after-hours call-outs on evenings & weekends).
• Thoroughly clean smoke residue from contents and structures
• Maintain and organize content tracker for location and condition of content in the warehouse
• Ensure contents are properly and effectively listed, photographed, packed, cleaned, stored and returned throughout the restoration process as required (includes restorable and non-restorable content)
• Work with Management on staffing requirements for efficient turnaround of contents processing
• Work with the Project Manager, Project Manager's Assistant, or Project Coordinator to arrange for continued storage or return of restored content
• Coordinate with the Project Manager, Project Manager Assistant, Adjusters and Homeowners for set-up of viewing and disposal of non-restorable items
• Obtain necessary sign off to allow for disposal of content
• Oversee and maintain use and cleanliness of drying and ozone room
• Launder cleaning of rags as necessary
• Provide excellent customer service
• Ensure attention to detail and keen sense of safeguarding other people's property and
• information
• Practice good housekeeping at all times to ensure a safe and non-cluttered worksite
• Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
• Pack contents up with protection and care
• Provide post construction cleaning to prepare a house for occupancy
• Follow established procedures for cleaning structures/contents and handling of customer's possessions
• Keep job site clean and professional
• Complete daily paperwork

• 2+ years of contents handling experience.
• Strong mentorship and motivational skills.
• Strong verbal and written communication skills.
• Clean criminal record as it relates to work.
• Valid driver's license
• Related IICRC qualifications (FSRT, WRT, HCT, CPT, OCT, CCT, etc.) are a valuable asset, but not required
• An interest in Health & Safety and First Aid.
• Cleaning/janitorial experience considered an asset
• Experience in construction/restoration considered an asset
• Able to take direction and follow pre-established guidelines
• Able to communicate effectively in English
• Able to deal with clients under difficult circumstances

Physical Demands

• Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)
• Occasional lifting from 41 lbs +, assisted
• Access and mobility in tight spaces
• Fit Testing for both half and full face masks, as needed. Annual certification required
• Working at Heights - over 5 feet, periodically
• Sustained periods of standing, sitting, walking, bending, and kneeling

• Competitive Pay
• Extended health care
• Paid Vacation time-off
• Internal growth opportunities