Assistant Store Manager - Eastgate Square

Overview

• Job Title: Assistant Store Manager
• Reports To: Store Manager
• Location: Eastgate Square, Hamilton ON
• Salary: $19.60/hr + commission
• Requirements: 32-40hr/week open availability
• Status: We are actively hiring for this position

Our team at WOW! mobile boutique™ is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada's top wireless carriers, TELUS, Rogers, Koodo, Fido, and Chatr. Our exceptional line-up of wireless carriers, latest devices, and a wide array of accessories means we can offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada – making WOW! mobile boutique Canada's premiere wireless retailer.

The Assistant Store Manager (ASM) at WOW! mobile boutique™ plays a significant role in supporting the Store Manager in the daily operations of the kiosk. When the Store Manager is absent, the Assistant Manager is responsible for the overall day-to-day sales and operations of the kiosk, adhering strictly and consistently to kiosk operational and selling standards.

• Assist with leading a sales team in a dynamic and results-driven culture
• Lead by example in all sales behaviors, following our sales process
• Manage timekeeping, including investigating and clearing exceptions daily and creating schedules
• Lead daily sales huddles to set and track sales pace for the day
• Ensure operational excellence by following and enforcing our policies and procedures
• Maintain a high level of integrity with yourself and your team
• Manage store supplies and inventory
• Participate in and deliver documented coaching to your team
• Check and process inventory RMAs daily or as needed
• Complete Transactional Audits daily, share results with Manager, and coach back accordingly
• Resolve customer escalations
• Attend and participate in all required scheduled calls or webinars
• Conduct daily cleaning of all areas of the kiosk, including maintenance of live demo devices
• Assume Store Manager duties when they are absent
• Handle Trade-In processing and shipping
• Be flexible to work a variety of shifts including evenings and weekends based on business needs

• Be Ready: To initiate conversations with mall traffic and adapt in a fast-paced environment
• Be Real: Be your genuine self and approach each customer in a unique and personalized way
• Be Great: Invested in personal and professional growth and development, open to feedback and coaching
• 1-2 years of store supervision and management experience, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector
• Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
• Comfortable with modern technology
• Flexible to work a variety of shifts including evenings and weekends based on business needs

• Competitive wages
• 50% of your monthly wireless plan
• Unlimited commission structure
• Sales bonus based on store achievements
• Competitive group benefit package

• Ability to lift 30-50 pounds
• Ability to stand for extensive periods of time

The team at WOW! mobile boutique believes in a fair, transparent, and people-first hiring process. Here's what to expect when you apply:

1. Application Review: We may use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision-making.
2. Interview Process: Our hiring process includes two interview stages. Qualified candidates will be invited to complete an initial interview, by phone or virtually. Those candidates that meet role requirements will then be asked to participate in an in-person Store Visit.
3. Background Check: As a part of our hiring process, successful candidates will be required to participate in a background check, in accordance with applicable laws and regulations.

We are committed to providing an inclusive and equitable hiring experience and encourage all qualified candidates to apply. WOW! mobile boutique is a multi-carrier wireless retailer, a joint venture between Rogers and Telus, operating under Match Transact Inc. It has kiosks in 80 locations across Canada. WOW! mobile boutique is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer. During the recruitment process, all applicants will be required to provide consent for criminal background checks.

WOW! mobile boutique is a certified Great Place to Work® in Canada! We have been recognized among Canada's top employers for the level of trust that our employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues. At WOW! mobile boutique, trust is at the foundation of innovation, agility, resilience, and efficiency. We believe our people matter most and that's just one way we move... differently.

We thank all applicants in advance; however, only those who meet the requirements will be contacted to move forward. WOW! mobile boutique is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.