Practice Manager

Does leading an organization that keeps your community healthy and smiling excite you? Do you think that building and developing a diverse team focused on customer service would fulfill you? Well, guess what? If you answered yes to the questions above, we may have the perfect job for you. We are hiring a Practice Manager to support a very busy and highly regarded dental office located across Edmonton.

Who are we?

We are an organization that offers employees a wealth of challenging and rewarding career opportunities. We are a successful and fast-growing company that values diversity and innovative thinking and fosters a culture of performance and accountability. We invest in the growth and development of our employees by offering a wide range of career paths, comprehensive training, and leadership development opportunities.

Who do we have in mind?

• We are looking for someone with drive and passion for customer service, who is able to manage the business leading by example.
• Our most important asset is our people, so we need someone ready to hire and develop A-players with transparency and respect.
• Someone willing to work alongside the team to promote alignment in helping our patients get healthy and stay healthy by providing the highest quality clinical experience to every patient, through improved treatment planning within the practice and clinical team.
• The ideal candidate will have an understanding of forecasts, budgets, and P&L to achieve the objectives of the year.
• We want a fast learner, a critical thinker capable of turning data into knowledge with experience managing dental KPIs.

What would you be accountable for?

• Achieve the annual revenue budget.
• Re-activate our current patient base that have unscheduled hygiene appointments.
• Support ongoing management of pre-booking appointments.
• Manage and maintain a staffing strategy that ensures staff efficiency.
• Manage and maintain a dental supply strategy by working with your team and external vendors.
• Increase our customer satisfaction and constantly measure our KPIs.
• Performance management with an open communication policy.
• Be accountable for being creative, from conflict resolution to new initiatives. Creativity is a plus, and we want to hear your ideas.

In terms of qualifications:

• This is a challenging role, so you will need to have 3 to 5 years of experience leading a strong team.
• The dental field is a highly regulated environment, so we are looking for someone with experience managing a dental or medical office.
• Bachelor's Degree in business administration or a related area, or experience working as a dentist in a busy clinic.

What do we offer?

• We have a great benefits package with extended health care.
• Salary above the market with an extra bonus.
• Mentorship and training programs.

If you believe that this could be an exciting challenge for you, please apply. We want to meet you!

Canadian Dental Services is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.