Customer Support & Production Assistant

Overview

GenomeMe Canada Inc. is a growing biotechnology company specializing in high-quality GeneAb IHC antibodies and related diagnostic solutions.

We are seeking a Customer Support & Production Assistant to support both our customer-facing operations and laboratory production activities. This is an entry-level opportunity well suited to a recent graduate with a science or life sciences background who is interested in gaining broad, hands-on experience in the biotechnology industry.

The role combines customer and order coordination with laboratory production work. The successful candidate will be organized, detail-oriented, comfortable communicating with customers and internal teams, and willing to learn both the customer operations and laboratory production sides of a biotech business.

New graduates are encouraged to apply.

Key Responsibilities

Customer & Operations Support

• Support customer, distributor, and partner communications regarding GenomeMe products, orders, and services
• Process customer orders accurately and coordinate with production and operations teams to support timely fulfillment and shipment
• Respond to customer inquiries, requests, and concerns in a timely and professional manner
• Maintain accurate records of customer communications, sales orders, and related documentation
• Coordinate with internal teams to resolve order, delivery, or customer service issues
• Support the Business Development Manager with sales, marketing, and customer-related activities as needed
• Assist with administrative and operational tasks supporting customer service, sales, and order fulfillment.

Laboratory & Production Support

• Perform routine laboratory production activities related to the manufacture of GenomeMe's GeneAb IHC antibodies
• Follow established standard operating procedures (SOPs) and work instructions
• Maintain accurate and complete documentation of production activities
• Follow laboratory safety requirements and WHMIS practices
• Identify and report production deviations, quality concerns, or non-conformances
• Work collaboratively with the production team to meet production schedules and maintain product quality standards
• Maintain a clean, organized, and safe laboratory work environment
  

Qualifications

• Education: Bachelor's degree in Biology, Biochemistry, Biotechnology, Biomedical Sciences, Life Sciences, or a related scientific discipline
• This is an entry-level position; prior full-time industry experience is not required
• Previous co-op, internship, academic laboratory, customer service, sales support, or administrative experience is considered an asset
• Strong organizational and time-management skills with excellent attention to detail
• Strong written and verbal communication skills
• Ability to learn new processes quickly and manage multiple priorities
• Ability to work independently and collaboratively cross teams
• Proficiency with Microsoft Office, including Excel, Word, and Outlook
• Experience with CRM, ERP, or other business systems is considered an asset
• Receptive to feedback and committed to continuous learning and professional development

Compensation

• Base salary of $48,000–$55,000 per year, depending on qualifications and relevant experience
• Performance-based bonus
• Extended health and dental benefits

Work Location

• 100% onsite in Richmond, BC
• The successful candidate must be available to work onsite from the first day of employment
• No relocation allowance will be provided

Employment Type: 1-year contract, with the possibility of extension to a permanent position based on performance and business needs.

Why Join GenomeMe

• Gain hands-on experience across both customer operations and laboratory production
  
• Build practical skills in customer support, order coordination, and biotech manufacturing
• Develop broad exposure to the commercial and technical operations of a growing biotechnology company
  

We thank all applicants for their time and interest. Only shortlisted candidates will be contacted.