Fuze HR Solutions Inc. - 208 Jobs
Brampton, ON
Job Details:
Brampton, Ontario | Distribution and Transportation Services
Permanent | Fully On-site
Salary: $55,000–$63,000
Our client, an established North American distribution and service organization, is looking for two Service Coordinators to join its growing team in Brampton.
Available Schedules :
Evening Shift
Monday to Friday
3:30 p.m. to 12:00 a.m.
Five 8.5-hour shifts, including a 30-minute unpaid lunch
Day Shift
Four 10-hour shifts per week
7:00 a.m. to 5:00 p.m.
Sunday to Wednesday or Wednesday to Saturday
About the Role
The Service Coordinator acts as the central communication point between customers and mobile service technicians.
You will manage incoming service requests, dispatch technicians and ensure urgent repairs are handled quickly and efficiently. This is a fast-paced position where priorities can change quickly, making clear communication, organization and sound judgment essential.
Main Responsibilities
Handle incoming calls for the mobile service department
Create and schedule regular and emergency service calls
Dispatch mobile technicians according to urgency, location and availability
Communicate service updates clearly to customers, truck drivers and technicians
Prepare and maintain accurate work orders and service records
Coordinate parts and other requirements needed to complete repairs
Follow up on active service calls and adjust priorities when required
Provide professional customer service in high-pressure situations
Complete additional administrative and coordination duties as needed
What We Are Looking For
At least two years of experience in dispatching, service coordination or a similar role
Experience scheduling and dispatching mobile or field technicians
Compensation and Benefits
Salary between $55,000 and $65,000
Discretionary year-end bonus based on company performance
Medical, dental and vision coverage after 90 days, with 80% coverage
RRSP contribution matching of up to $1,000 annually
Two weeks of vacation
Stable, family-owned organization
Employee recognition programs and company events
Supportive manager with extensive experience in the organization
No travel required
The work environment is business casual and built around loyalty, integrity and quality. The successful candidates will join an experienced team where long-term employees are recognized and treated with respect.
For any question, please communicate with James at [email protected].