IT Support Technician

Description

Your role at GEI. The IT Support Technician 1 will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You'll help ensure users stay productive by delivering high-quality, timely technical assistance. Essential Responsibilities & Duties

• User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.
• Ticket Queue Management: Assign tickets to appropriate staff as they come in.
• Ticket Management: Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate issues as necessary.
• Device Setup: Configure and deploy Windows laptops, desktops, and peripherals following company standards.
• User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.
• Software Support: Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and many others.
• Mobile Devices: Help set up and support mobile phones and smart devices.
• Knowledge Sharing: Maintain accurate records and documentation; contribute to the internal knowledge base.
• Team Collaboration: Partner with senior technicians on more advanced troubleshooting and project-based work.
• Solo work: Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.
• Other Duties: Perform additional IT support tasks as assigned.

Preferred Qualifications

• Education: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor's degree preferred.
• Experience:
• 1–3 years of experience in desktop or helpdesk support.
• Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks.
• Experience with Entra ID, AutoPilot, Company Portal, and Intune are a plus, but not required.
• Experience with imaging Intune or MDT.
• Familiar with Dell computers is a plus.
• Technical Profeiciency:
• Familiar with engineering applications such as AutoDesk, BlueBeam, RockScience, etc. a plus.
• Strong communication and interpersonal skills.
• Strong hardware and software troubleshooting skills.
• Problem-solving mindset with attention to detail.
• Familiar with CrowdStrike Endpoint Protection is a plus.
• Familiar with Airlock Digital application control.
• Willingness to learn and grow in a team environment.
• Ability to follow procedures and provide consistent support.

Preferred Certifications (not required but beneficial)

• CompTIA A+, Network+, and/or Security+
• Microsoft 365 Certified: Endpoint Administrator Associate
• ITIL Foundation

We are GEI. Some of the world's most pressing problems – from climate change to sustainable development, to critical infrastructure and the future of our energy supply – need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow. We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients' most complex challenges. With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry. See all our office locations here. Employee-owned. Employee-focused. As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more. Our company culture is driven by our 4 Cs – we are Client-Centered, Curious, Collaborative, and Community Minded – which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI's career site here. GEI's Total Rewards Package Includes

• Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus
• Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More
• Well-Being Program and Paid Parental Leave
• Commuter Benefits
• Hybrid Work Schedules and Cell Phone Stipends
• GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement
• Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
• Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses
• Paid Holidays and Generous Paid Time Off Program
• Rewards and Recognition
• GEI-Funded Profit Sharing and 401(k)
• Opportunity to be an Owner and Shareholder (Learn more here)
• A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion
• And More…

PHYSICAL REQUIREMENTS WORK ENVIRONMENT Functional Demands: Sedentaryx Light MediumOther Activity Level Throughout Workday (check one per row) Physical Activity RequirementsOccasional(0-35% of day)Frequent(33-66% of day)Continuous(67-100% of day)Not ApplicableSitting x Standing x Walkingx Climbing x Lifting (floor to waist level) (in pounds)x Lifting (waist level and above) (in pounds)x Carrying objectsx Push/pullx Twistingx Bendingx Reaching forwardx Reaching overheadx Squat/kneel/crawlx Wrist position deviation x Pinching/fine motor skillsx Keyboard use/repetitive motion x Taste or smell (taste=never) x Talk or hear x Accurate 20/40 Very Accurate 20/20 Not ApplicableNear Vision x Far Vision