IT Application Support Specialist - Customer Portals

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com. Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership's midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership's fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Customer Portals Support Specialist plays a pivotal role in providing technical and operational expertise for our customer-facing portals. Operating at the intersection of business operations, CRM architecture, and enterprise software delivery, this individual collaborates closely with cross-functional business stakeholders, Salesforce platform leads, and software engineering teams.
This position is responsible for scoping requirements, troubleshooting production issues, monitoring interfaces, driving user adoption, and maintaining documentation to ensure a seamless, high-availability customer experience.

Responsibilities:

• Domain & Platform Expertise: Serve as the functional and technical Subject Matter Expert (SME) for the SunocoNet customer portal ecosystem across internal teams and external customers.
• Requirements & Solution Scoping: Partner with business units to capture requirements for portal feature enhancements, translating business logic into actionable technical specifications and user stories.
• Production Support: Manage and resolve escalated daily support tickets, investigating complex system anomalies, integration failures, and data discrepancies.
• Identity & Access Governance: Oversee customer portal user provisioning, Single Sign-On (SSO) authentication flows, role-based access controls (RBAC), and security policy configurations.
• System Observability & Monitoring: Proactively monitor web application health, microservice interfaces, webhooks, and automated batch jobs; manage alert escalations to prevent downtime.
• Data Analysis & SQL Research: Execute SQL queries and perform database research across enterprise data stores for troubleshooting, operational reporting, and data integrity audits.
• Quality Assurance & UAT: Perform functional testing for new portal deployments, bug fixes, and feature releases; co-facilitate User Acceptance Testing (UAT) with business stakeholders.
• Salesforce Ecosystem Collaboration: Partner directly with the Salesforce team on cross-platform data flows, Experience Cloud/Service Cloud integrations, shared testing cycles, and release management.
• Enablement & Documentation: Develop technical support manuals, API/workflow documentation, standard operating procedures (SOPs), and end-user training resources.

Education:

• Certifications: Salesforce Certified Administrator and Platform App Builder.

Key Skills and Technical Requirements:

• Web Architecture & Modern APIs: Strong understanding of modern multi-tier web architectures, cloud infrastructure, RESTful APIs, JSON/XML, SFTP, and browser-level diagnostic tools (DevTools, HTTP request tracing).
• Advanced Database & SQL Skills: Proficient in writing SQL for data validation, operational troubleshooting, and ad-hoc analysis.
• Identity & Security Frameworks: Familiarity with modern authentication protocols, including OAuth 2.0, SAML 2.0, and Multi-Factor Authentication (MFA).
• Agile & IT Service Management (ITSM): Experience navigating Agile delivery methodologies (Scrum/Kanban) and using modern tools like Jira, Confluence, and ServiceNow/Zendesk for ticket and project tracking.
• Communication & Stakeholder Management: Exceptional interpersonal and technical communication skills. Comfortable leading meetings, presenting solutions to cross-functional stakeholders, and translating business language to development teams.
• Analytical & Detail-Oriented: Problem-solving mindset with a demonstrated ability to manage concurrent priorities in a fast-paced enterprise environment.

Responsibilities:

• Industry Experience: Background in the energy, fuel distribution, logistics, or convenience store retail sectors is considered a strong asset.
• Development Familiarity: Basic exposure to front-end technologies (JavaScript, HTML/CSS) or modern middleware frameworks (MuleSoft, AWS API Gateway, Postman).

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another's unique contributions.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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