Branch Manager/ General Manager

For a Branch Manager / General Manager at DKI-Belleville, you can include these responsibilities to clearly show they will oversee Project Managers, Estimating, Billing, Emergency Services, and Reconstruction:

Operations & Project Management

• Oversee all emergency mitigation and reconstruction projects from first notice of loss through final completion.
• Lead and support Project Managers, ensuring projects are completed safely, on time, within budget, and to company standards.
• Monitor project schedules, resource allocation, and customer satisfaction.
• Conduct regular project review meetings and provide coaching to team members.

Emergency Services

• Manage 24/7 emergency response operations, including water, fire, mould, storm, and other property damage losses.
• Ensure rapid response times and efficient deployment of crews and equipment.
• Maintain compliance with industry standards, health and safety regulations, and insurance requirements.

Estimating

• Oversee the estimating department for both mitigation and reconstruction projects.
• Review and approve estimates prepared using Xactimate.
• Ensure estimates are accurate, complete, and compliant with insurance carrier guidelines.
• Work with adjusters, consultants, and clients to negotiate and secure approvals.

Billing & Insurance Administration

• Supervise the billing process from project start to final invoicing.
• Ensure timely submission of invoices, supplements, and supporting documentation.
• Monitor accounts receivable and work with insurance companies to resolve billing issues.
• Ensure all files are complete and compliant before closing.

Reconstruction Division

• Manage the reconstruction team, including Project Managers, Site Supervisors, subcontractors, and trades.
• Monitor project budgets, schedules, quality control, and profitability.
• Resolve construction issues while maintaining excellent customer service.

Business Development

• Develop relationships with insurance adjusters, brokers, property managers, municipalities, and commercial clients.
• Increase emergency and reconstruction sales through networking and client visits.
• Represent DKI-Belleville at industry events and community functions.

Leadership & Financial Management

• Recruit, train, mentor, and evaluate office and field staff.
• Establish branch goals and key performance indicators (KPIs).
• Monitor branch profitability, budgets, job costing, and financial performance.
• Drive continuous improvement in operational efficiency and customer satisfaction.

Preferred Qualifications

• 5+ years of experience in the property restoration industry.
• Strong knowledge of emergency mitigation, reconstruction, estimating, and insurance claims.
• Experience with Xactimate, Encircle, DASH, DocuSketch, or similar restoration software.
• Proven leadership experience managing Project Managers, Estimators, and Office/Billing staff.
• Excellent understanding of restoration billing, insurance documentation, and reconstruction operations.
• Strong business development and customer relationship management skills.

This description reflects the responsibilities typically expected of a General Manager at a restoration company and is well suited for recruiting someone capable of running the entire DKI-Belleville branch.