Associate Project Manager

Job description:

Sales & Closing

• Meet with prospective clients for renovation consultations
• Understand client needs, project scope, priorities, and budget
• Present renovation solutions and help clients move forward confidently
• Follow up on quotes, proposals, and open opportunities
• Handle objections professionally and move deals toward close
• Work with management where required to support pricing and proposal development
• Close profitable renovation projects

Client Relationship Management

• Act as a key point of contact for clients throughout the renovation process
• Help maintain a strong client experience from sale through completion
• Ensure client expectations, project details, selections, and scope items are clearly communicated internally
• Conduct project check-ins and support relationship continuity during the renovation
• Help identify additional project opportunities, upgrades, secondary phases, and referrals

Pipeline & Business Development

• Keep your sales pipeline highly organized and actively managed
• Follow up on all quotes and opportunities consistently
• Use CRM to track all calls, notes, next steps, and client activity
• Build self-generated business through networking, outreach, referrals, and relationship development
• Develop referral relationships with real estate agents, mortgage brokers, contractors, designers, and other strategic partners

Reputation & Growth

• Ask for Google reviews and client referrals
• Support the company's growth by helping improve conversion, client experience, and repeat business
• Contribute to a high-performance, accountable, team-oriented environment

What We're Looking For

Must-Haves

• Previous 2 years+ of sales experience is required
• Strong confidence in handling objections and closing
• Comfortable working in a CRM-driven sales environment
• Strong follow-up habits and ability to manage a pipeline
• Excellent communication and relationship-building skills
• Highly organized and detail-oriented
• Comfortable with in-home consultations, site visits, and client-facing work
• Able to balance both sales performance and client account management
• Must be comfortable being held to measurable performance standards and KPIs
• Must have own vehicle for transportation

Strong Assets

• Experience in renovation, construction, home improvement, real estate, design-build, or related industries
• Experience with HubSpot or other CRM systems
• Experience selling higher-ticket services
• Experience managing clients after the sale, not just closing the deal
• Existing network or comfort with referral / relationship-based business development
• Fluency in both English and Mandarin speaking

What Success Looks Like in This Role

This is a performance-driven role with clear expectations. Success in this position includes:

• Consistently closing new business
• Maintaining strong quote follow-up discipline
• Keeping CRM records accurate and current
• Managing client relationships professionally throughout the renovation process
• Supporting smooth internal handoffs and clear project communication
• Generating referrals, reviews, and repeat opportunities
• Contributing to both company-provided and self-generated revenue

Who This Role Is Not For

This role is likely not a fit for someone who:

• struggles with follow-up
• dislikes handling objections
• is uncomfortable asking for the sale
• avoids accountability or KPI tracking
• does not enjoy relationship-based sales
• prefers a purely administrative or non-client-facing role

We are looking for someone who is proactive, confident, organized, and motivated to perform.

Company Description

Y2 Design and Build is a well established renovation and design-build company specializing in high-quality residential and commercial renovation projects for the past 15 years. We pride ourselves on delivering strong client experiences, clear communication, and high-end finished results.

We have been transforming Toronto by delivering outstanding results and building a strong reputation within our community. We are looking to find likeminded individuals looking for growth to help transform the GTA.

Company DescriptionY2 Design and Build is a well established renovation and design-build company specializing in high-quality residential and commercial renovation projects for the past 15 years. We pride ourselves on delivering strong client experiences, clear communication, and high-end finished results.We have been transforming Toronto by delivering outstanding results and building a strong reputation within our community. We are looking to find likeminded individuals looking for growth to help transform the GTA.