Collections Analyst II

Collections Analyst
Toronto ON (hybrid twice a week onsite)
As a Collections Analyst, you will manage a complex enterprise portfolio while mentoring a team of collectors to ensure timely collections, monitor AR aging, and ensure policy compliance. Serving as a vital cross-functional bridge, you will collaborate with Sales, Operations, and other internal teams to resolve billing disputes and negotiate payment plans for distressed accounts. The ideal candidate brings professional-level Portuguese fluency and the ability to thrive in a fast-paced environment.
Responsibilities:

• Portfolio Oversight: Manage a small business portfolio, monitoring AR aging in accordance with Invoice Life Cycle Guidelines.
• Strategic Judgment: Exercise due diligence and business judgment to evaluate a customer's ability or willingness to pay.
• Cross-Functional Collaboration: Partner with internal teams to drive process improvements, facilitate contract/invoice adjustments, and resolve account issues.
• Risk Mitigation: Identify accounts with financial distress and negotiate strategic payment plans.

Required Skills:

• Experience: 3+ years of professional collections experience with a proven track record in a management or leadership role.
• Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Language: Professional-level fluency in Portuguese is required.
• Communication: Excellent verbal and written communication skills with the ability to manage diverse customer and internal stakeholder interactions.
• Adaptability: Ability to excel in a high-growth, fast-paced environment while maintaining high accuracy and meeting strict deadlines.
• Problem Solving: Demonstrated ability to collaborate on complex account resolutions, process improvements, and contract adjustments.