IT Support Role

Compass ELC Location: Admin Office Peterborough, Ontario

Role Title: IT Support Role

Number of Roles: 2

Job Type: Permanent

Starting Rate of Pay: $30.21 to $33.60

Hours and Schedule: 35 hours per week, Monday to Friday

Anticipated Start Date: September 2, 2026

*Please note that this date is negotiable

Internal applicants, please apply by: Friday, August 7, 2026

External applicants, please apply by: Friday, August 14, 2026

Job Posting Declarations:

Compass Early Learning and Care does not use Artificial Intelligence (AI) to make hiring decisions. We value authentic applications that accurately reflect each candidate's skills, experience, and qualifications. Applicants are responsible for ensuring all information submitted is truthful and represents their own work and experience.

This posting is for two new positions within our IT Team.

About Compass Early Learning and Care:

Compass Early Learning and Care (CELC) has been in operation since 1981 and is one of the largest not-for-profit childcare organizations serving East-Central Ontario. With over 700 Staff and 80 Home childcare providers, we offer 46 high-quality licensed childcare centers and over 50 licensed homes serving over 4,000 families

For over forty years, Compass ELC has been dedicated to early learning and childcare. We believe in creating nurturing environments that celebrate children's curiosity and whole selves. Our organization fosters a culture of growth, collaboration, and inclusivity, where every team member has the opportunity to thrive. We are committed to supporting children and families in our community.

Please see our attached Vision Framework for more information.

Role and Accountabilities:

This role will support the organization as a member of the IT and Communications Team. This role will support with daily IT tasks, queries, and projects.

Some of the accountabilities of this role include the following:

• Daily Support Tasks:
  • Supporting the provision of hardware
  • Supporting day-to-day internal queries across the organization
  • Connecting and communicating with our IT external partners
  • Supporting our Microsoft Mitigation Project
  • Supporting General IT tasks
  • Supporting with Systems and Website maintenance

• Technical Support:
  • Providing desktop support to Compass users both remotely and in person, including software, hardware, and troubleshooting.
  • Having a Network Operation Center level support of workstations to maintain proper patching and to address issues pre-emptively.
  • Providing M365 support including licensing and security management.
  • Performing employee onboarding and offboarding as per company procedure
  • Supporting the network, including network diagnostics and optimization, gateway and wireless management.
  • Deploying laptops and mobile devices. Adding of devices to management consoles to allow for effective management.
  • Travelling to program locations as needed to troubleshoot issues and deploy equipment.
  • Being on call after hours support based on a predetermined schedule. To be determined.

• IT Administration:
  • Maintaining device inventory. Adding deployed and removing retired devices
  • Purchasing of equipment for programs.
  • Developing and maintaining relationships with product vendors and MSPs.
  • Working closely with Compass leads and admin staff on IT projects and budgets.
  • Contributing to overall discussion of IT governance and digital security at Compass

Benefits:

• Competitive wages (Living wage employer) (Provincial Wage Enhancements) (Shift Premiums)
• Mandatory Defined PensionPlan - 3% employee contribution and 3% employer contribution.
• Health and dental benefits, paramedical coverage and EFAP (Sparrow)
• Health Savings Account (HSA)- $500.00 per year
• Professional Development Opportunities (internal and External) (12 hours per yearcompensated in time in lieu of completed outside work hours)
• Reduced Child Care Expenses (20% discount) when working a minimum of 15 hours
• Paid RECE membership dues.
• Paid Time Off - starting at 4% vacation accrued annually on hours worked and 4% personal sick time accrued annually on hours worked
• Unpaid Time - an option for permanent staff to purchase up to 4 weeks of unpaid time that is prorated off of 24 pays

Skills and Qualifications:

• 1-3 years experience working with computers and software systems
• Has a strong understanding of Microsoft platforms
• Has strong communication and relationship-building skills
• Has strong organizational and technology skills
• Has schooling in Computer Science or technology

How to Apply:

To apply, please submit your resume and cover letter directly to our Bamboo job board; or you can email your application to [email protected] by indicating the specific job posting you are applying for. Please note that only successful applicants will be contacted for next steps in the recruitment process.

Inclusivity and Accessibility:

To address issues of systemic inequity within our communities, we strongly encourage individuals from communities and groups that have historically been disadvantaged and/or marginalized, including First Nations, Mtis and Inuit peoples, Indigenous Peoples of Canada, racialized persons, persons with disabilities, individuals who identify as women and/or gender diverse, 2SLGBTQ+ persons, and persons with lived or living experience of homelessness to apply.

We are committed to reducing barriers to employment, providing accommodations upon request, and ensuring an accessible interview process. We encourage you to bring your true or whole self and way of being to the interview process.For assistance, please contact our Human Relations Recruitment and Hiring Coordinators at 705-749-3488 ext. 217 [email protected]