Customer Success Coordinator (Maternity Leave Coverage)

Smile Innovations Group - 5 Jobs

Mount Pearl, NL

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Posted 2 days ago

Job Details:

Full-time

Management

Salary:

ABOUT DENTAL CRAFTS

Hiringthe right people, inthe right roles!

Dental Craftsbit intothe dental industry in 1986 and offers over37years of technical experience andexpertise. Proud to be based in Newfoundland and Labrador, we are afull-servicedental lab with astate of the artfacility. Our wide range of products and servicessiton thecutting edgeof the dental industry.

Description:

This is a full-time, fixed-term maternity leave coverage position for up to 18 months. The Customer Success Coordinator is responsible for providing exceptional customer service to internal and external stakeholders. Building and managing relationships with customers; providing an excellent customer experience over the phone, in person, and via email. Entering case orders into the ERP system with a high level of accuracy. Coordinating and scheduling case production, ensuring schedules and timelines are met. Shipping and receiving related duties. Liaising with the Supervisor for other clerical duties related to supply chain and operations, including but not limited to invoice processing and accounts receivable.

General Responsibilities:

Customer Service

Providingexceptionalcustomer service
Answering customer calls, responding to customer emails
Forwardingand connecting incoming calls
Customer case communications and status updates
Invoicing
Scheduling patient appointments

First point of contact for patients
Assistingin AR processing
General housekeeping

Logistics

Shippingandreceiving
Case preparation
Case progress tracking and coordination
Production reporting
ERP maintenance and optimization
Inventory and pricing maintenance

Qualifications:

Customer service extraordinaire background in busy, fast paced customer service roles, such asin theairlineindustry
High attention to detail and accuracy
Customer experience focused approach to problem solving
Strong communicationskills and command of the English language
Excellent time management skills; acts skillfully with a sense of urgency
1-2 years experience inlogisticsrole in a fast-paced environment desirable
Dental background desirable

Validdriverslicense is an asset
Experience working with Microsoft Office Suite of Products
ERP software experience and knowledge
Aptitude for learning technical information

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Frequently Asked Questions

What is the nature and duration of the Customer Success Coordinator role?

This is a full-time, fixed-term maternity leave coverage position for up to 18 months.

Where is this job located and what is the employment type?

The role is based in Mount Pearl, NL and is a full-time position.

What are the main responsibilities of the Customer Success Coordinator?

Responsibilities include providing exceptional customer service, handling inquiries via phone and email, entering case orders into the ERP system, coordinating production schedules, shipping/receiving duties, and supporting supply chain operations including invoicing and accounts receivable.

What kind of experience or background is preferred for this role?

A background in busy, fast-paced customer service, especially in the airline industry, plus 1–2 years in a logistics role is desirable.

What systems or skills are important for this job?

Experience with Microsoft Office Suite and ERP software, along with the ability to maintain ERP and perform inventory and pricing updates.

What capabilities are needed for handling customer interactions and case updates?

The role requires strong communication skills, a customer-experience focused approach to problem solving, and the ability to provide case communications and status updates.