Technician Level 2 - Client Support Technician

Technician Level 2 – Client Support Technician

Our client is hiring for a Technician Level 2 for client support. You must be a self-starter and have the ability to multi-task when working on projects until they are completed. You will be working on customers requirements in a fast paced environment . The position is 40 hours per week and you will work from our client's office in Salmon Arm.

Required Education and Experience:

• Completion of a two-year related diploma from an accredited Computer Technologist diploma program (Network+ & Security+ would be preferred) or equivalent experience in a related technical field.
• Minimum of two years of recent, successful, and comparable work experience.
• Experience in using analytical skills, critical thinking, and customer service skills.
• Must possess and maintain a valid BC Driver's License and have a reliable vehicle

Knowledge, Skills, and Abilities:

• Experience with Microsoft technologies including Microsoft 365 administration and PowerShell scripting
• Security conscious and understands security basics
• Demonstrate knowledge on how networking systems work.
• Demonstrated ability to communicate with clients and suppliers, both orally and in writing, in an effective, respectful, and professional manner to clarify and exchange technical information.
• Some experience with Linux
• Demonstrated organizational skills and attention to detail
• Skills and capability to perform job duties requiring strong analytical and troubleshooting skills.
• Excellent documentation and ticket note hygiene

Typical Job Duties

• Level 1 & 2 help desk technician work, including answering phones, software and hardware troubleshooting, onsite troubleshooting, and new system deployments
• Systems administration on Linux servers and Windows servers and desktop computers
• Professional services including server deployments, email migrations, networking, and wiring

WAGE RANGE: $25 to $29 per hour plus Benefits (depending on experience)