Desktop Technical Support

About the Role

We are looking for a reliable and customer-focused Desktop Tech Support professional to join our team on-site in North York. In this role, you'll be the go-to person for resolving end-user technical issues, managing hardware and software support requests, and ensuring smooth day-to-day IT operations for our team.

• Provide hands-on desktop support for end users, troubleshooting hardware and software issues
  
• Set up, configure, and maintain desktops, laptops, mobile devices, and printers
  
• Manage and resolve support tickets through the company ticketing system in a timely manner
  
• Support and maintain Active Directory user accounts and permissions
  
• Assist with basic networking troubleshooting (connectivity, printers, shared drives, etc.)
  
• Ensure systems are running on Windows 11 and assist with upgrades/migrations as needed
  
• Document recurring issues and solutions to improve support efficiency
  
• Escalate complex issues to senior IT staff when necessary
  
• Deliver friendly, professional, and efficient support to all end users
  

• 2+ years of experience in a desktop support or IT helpdesk role
  
• Hands-on experience with Windows 11
  
• Experience working with a ticketing system (e.g., ServiceNow, Zendesk, Freshservice, or similar)
  
• Working knowledge of Active Directory (user/account management)
  
• Basic understanding of networking fundamentals (connectivity, troubleshooting)
  
• Experience supporting end-user hardware: desktops, laptops, mobile devices, and printers
  
• Strong communication and customer service skills
  
• Ability to work full-time on-site, Monday to Friday
  

• Relevant certifications (e.g., CompTIA A+, Network+)
  
• Experience supporting a mobile device management (MDM) platform
  
• Prior experience in a corporate/office environment
  

• Monday to Friday
  
• Full-time, 40 hours/week