Coptic Orphans
Liverpool, NS
Closed
This position has been closed and is no longer accepting applicants.
Job Details:
Full-time
Entry Level
Donor Relations SpecialistPurpose of the JobThis is a full-time, onsite, 6-month contract role covering a maternity leave, with the potential for extension or transition into a permanent position. The Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. S/he works as a maintenance and support specialist for all active sponsors and donors. This position works to communicate the mission and work of Coptic Orphans in an engaging, passionate, and professional manner while performing all maintenance and customer service duties. Functions include but are not limited to, upselling donors' incoming calls, record maintenance, processing donations, managing sponsorships, responding to all calls and emails, processing mail, and all other customer services, administering, and office tasks as necessary. This role provides support to the management of the organization, donor account maintenance, and technical support.Essential Functions and ResponsibilitiesReceive and respond to all prospect, donor, and sponsor calls, emails, requests, and inquiries.Utilize donor incoming calls to upsell for further contribution, donation, and partnership.Manage existing constituent records and follow up on all required updates.Maintain and update records in the Salesforce database by inputting accurate data.Record donor and sponsors' payments, update payment methods, resolve declined donations, etc.Perform all donor and sponsor customer service duties such as calling to resolve an issue, answering questions, sending out necessary information, etc. Develop new and creative ideas for taking Coptic Orphans' customer service to a new level.Perform other tasks as necessary.Knowledge and SkillsBachelor's degree with 3 to 5 years of professional experience.Some fundraising or marketing experience.Excellent speaking/writing of English. Arabic speaking is a plus.Detail-oriented and able to strategically implement production processes.Excellent organizational skills, detail-oriented with excellent follow-up skills, and the ability to coordinate multiple tasks efficiently.Experience with database or contact management software such as SalesforceExcellent teamwork and communication skills.Persuasive, polished, and articulate communicator; must be comfortable on the telephone with stakeholders.Travel Requirement Must be available for travel throughout Australia
Job Posted by ApplicantPro
Job Posted by ApplicantPro
Frequently Asked Questions
This is a full-time, onsite 6-month contract role covering a maternity leave, with potential for extension or transition into a permanent position.
The role is based in Liverpool, NS, and travel throughout Australia is required.
The role includes responding to donor and sponsor inquiries, upselling contributions, managing donor records in Salesforce, processing donations and payments, and providing customer service and support.
A bachelor’s degree with 3 to 5 years of professional experience, some fundraising or marketing experience, and proficiency in English with Arabic a plus.
Experience with database or contact management software such as Salesforce is required.
Strong organizational and follow-up skills, excellent communication and teamwork, and the ability to be persuasive and articulate on the telephone with stakeholders.
The role serves as a primary contact for donors and sponsors, maintaining records, answering inquiries, resolving issues, and communicating the organization’s mission in an engaging and professional manner.
