Bilingual Agent

We're Hiring: Bilingual Contact Centre Agent (English/French)
Location: Ottawa
Starting Rate: $21.00/hr

Are you passionate about delivering exceptional customer service and fluent in both English and French? We're looking for a Bilingual Contact Centre Agent to join one of our clients! In this role, you'll be the first point of contact for customers, assisting with inquiries and ensuring a positive experience every time.

Schedule

Monday to Friday 830am to 430pm

Responsibilities

• Handle incoming customer calls and assist with outbound calls as needed
• Respond to customer inquiries and direct calls appropriately
• Analyze and resolve issues efficiently, aiming for first-contact resolution
• Manage customer emails and maintain a high level of satisfaction
• Escalate complex issues to the appropriate internal teams
• Build and maintain strong relationships with customers and colleagues
• Perform additional related tasks as assigned

Qualifications

• High school diploma or equivalent (post-secondary education is an asset)
• Minimum 1 year of customer service experience in an office or call Centre environment
• Strong verbal and written communication skills
• Comfortable using computers and phone systems
• Bilingualism (English & French) is required

If you're enthusiastic about helping others and thrive in a fast-paced environment, we'd love to hear from you!
Apply now!

Company DescriptionPeople Store Staffing Solutions marks the inception of a truly Canadian success story in the staffing industry. The journey began in 1995 when the founder entered the staffing world right after college at the age of 20.
After several years with large multinational firms, contributing significantly to their growth in the Canadian market, the founder amassed 9 years of industry experience and a commendable track record. Ready for a new challenge and driven by rapid changes and declining values in the industry, the decision was made to reintroduce quality standards. This initiative later evolved into the People Store Quality Assurance Program (PQAP).
Encouraged by a close friend and seasoned entrepreneur, the founder embarked on a solo venture in 2003. Armed with a business plan crafted at a kitchen table, an idea, a dream, and immense ambition, the firm was launched. This marked the beginning of one of the most successful staffing enterprises in Canada.Company DescriptionPeople Store Staffing Solutions marks the inception of a truly Canadian success story in the staffing industry. The journey began in 1995 when the founder entered the staffing world right after college at the age of 20.After several years with large multinational firms, contributing significantly to their growth in the Canadian market, the founder amassed 9 years of industry experience and a commendable track record. Ready for a new challenge and driven by rapid changes and declining values in the industry, the decision was made to reintroduce quality standards. This initiative later evolved into the People Store Quality Assurance Program (PQAP).Encouraged by a close friend and seasoned entrepreneur, the founder embarked on a solo venture in 2003. Armed with a business plan crafted at a kitchen table, an idea, a dream, and immense ambition, the firm was launched. This marked the beginning of one of the most successful staffing enterprises in Canada.