Head Concierge

Cleantech Service Group - 10 Jobs

Coquitlam, BC

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Posted 2 days ago

Job Details:

$24.00 - $25.00 / hour

Full-time

Management

Join Our Team as Head Concierge!

We are seeking a dependable and professional Head Concierge to join our team at a building with 379 units based in Coquitlam, BC. In this dynamic role, you will provide exceptional customer service, respond to client needs, ensure smooth daily operations, and lead a team of five concierges.

Key duties & responsibilities:

Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.
Security Oversight: Monitor and control access to the property, ensuring the safety and well-being of residents.
Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.
Administrative Support: Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.
Emergency Response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.
Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.
Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.
Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.
Team Leadership: Supervise, train, and support a team of five concierges to ensure smooth shift operations and high service standards.

Requirements:

Flexibility, availability, and the ability to address requests promptly.
Proven experience in hospitality, customer service, or related fields.
Experience in a leadership role or managing concierge teams is preferred.
Ability to multitask and handle high-pressure situations.
Strong problem-solving and organizational skills.
Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.)

Please note that this is a temporary position to cover a maternity leave. The contract term is 10 months, with the possibility of extension.

Job Type: Full-time, Monday - Friday

Starting Date: ASAP

Shift Timings:

8-hour shift
Monday - Friday, 7:30 AM - 3:30 PM

Salary: $24.00 - $25.00 per hour

Experience:

Concierge / Head Concierge: 24 years (preferred)

Location: Coquitlam, BC
Why Work at Cleantech?

Join a team that values your growth, rewards your hard work, and invests in your future. We offer competitive wages, comprehensive training, and a clear path for advancement. With a strong policy of promoting from within, Cleantech provides opportunities to grow into technical caretaker or leadership roles, creating a fulfilling and rewarding career.

Please apply with your resume we'd love to hear from you!#IND123

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Frequently Asked Questions

What is the employment type and schedule for the Head Concierge role in Coquitlam, BC?

This is a full-time position based in Coquitlam, BC, with Monday–Friday, 7:30 AM–3:30 PM shifts (8 hours).

What is the duration of this Head Concierge position and is there a possibility of extension?

This is a temporary role to cover a maternity leave for 10 months, with a possibility of extension.

What is the starting date for this Head Concierge role?

The starting date is ASAP.

What is the hourly salary for the Head Concierge position?

The salary range is $24.00–$25.00 per hour.

What are the primary responsibilities of the Head Concierge in this role?

Responsibilities include resident service, security oversight, vendor coordination, event planning, administrative support, emergency response, building maintenance reporting, information resource, communication liaison, and team leadership of five concierges.

Where is this Head Concierge role located and who is the employer?

The role is located in Coquitlam, BC, and the employer is Cleantech Service Group.

What qualifications or experience are preferred for this Head Concierge position?

Proven experience in hospitality or customer service, experience in a leadership role or managing concierge teams is preferred, and proficiency with basic computer applications is required.