Account Executive

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role:

We're looking for a Senior Account Executive to join our sales organization.

This is an opportunity to play a pivotal role in helping us achieve our next phase of growth as well as build out a world class sales culture.

In this role, you will be responsible for driving new business by taking a consultative approach with your prospects to get a deep understanding of their business and identify a variety of use cases that can be solved by the Mosaic AI platform.

You will work with a number of internal teams to navigate complex org structure and drive a value-driven sales experience.

This role is perfect for someone who is -

• Looking to make their mark on a company.
• Motivated to learn and sell a variety of different use cases and value props
• Knows how hard it is to buy software and takes pride in the experience they deliver

Areas of Focus

• Lead full cycle sales process from lead to close in our Enterprise Segment (1K+ employees)
• Navigate complex organizational structures and build relationships with executive sponsors and champions.
• Understand customer business objectives and deliver a value-driven sales cycle that resonates with their needs.
• Create ROI and business justification reports using a data-driven approach.
• Run tight proof-of-concepts (POCs) based on business success criteria.
• Work closely with leadership to identify product gaps and opportunities
• Work closely with marketing organization to improve our messaging and positioning based on what's resonating with your cycles
• Help mentor our SDRs and help them take next steps in their career

• 3+ years of closing experience in sales, with a proven track record of being a top performer.
• Experiecne selling in a startup environment with a track record of success
• Proven success in closing complex deals and navigating multi-stakeholder environments.
• Ability to learn, pitch, and demonstrate highly technical products, adapting in a fast-paced, growth-driven environment.
• Experience selling into Support or IT personas
• Strong understanding of Command of the Message and