Bilingual French CSR - Financial

ABL Careers - 35 Jobs

Toronto, ON

Closed

This position has been closed and is no longer accepting applicants.

Job Details:

$19.15 / hour

Full-time

Experienced

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We are hiring French / English Bilingual Customer Service Representatives in the North York area of Toronto! This is a full-time, long-term job opportunity in the financial industry!

What's in it for you:

Direct hire position - that means you will be on our client's payroll from day one!
Hourly wage of $19.15/hour
Permanent, full-time role with growth potential
Healthcare Spending Account
Exclusive offers on home and auto insurance
Exclusive retail discounts
Opportunity to move to hybrid after 3 months, based on experience

Responsibilities:

Guide customers through the loan application process with step-by-step assistance
Respond to inbound inquiries and make outbound calls to follow up with prospects who haven't completed their application
Answer questions related to eligibility, loan status, and next steps
Direct customers to local retail branches for in-person support when needed
Identify opportunities to introduce additional services based on customer needs

Requirements:

Must be able to pass a criminal background check
Must be able to pass a credit check
Must be fluent in both French and English
Able to navigate CRM systems and multitask on a computer
Previous customer service experience

We are looking for candidates who are available to work any five (5) days per week on a rotational schedule within the following hours:

Monday to Friday: 8am to 11pm
Saturday: 8am to 8pm
Sunday: 9am to 6pm

Apply today!

Please respond to this posting with a copy of your resume. After submitting your resume, you will receive a reach-out from our virtual recruiter. This reach-out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role.

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AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/

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Frequently Asked Questions

What is the pay for this Bilingual French CSR - Financial role?

The hourly wage is $19.15 per hour for this full-time, direct-hire position in North York, Toronto.

Is this a full-time or part-time job, and where is it located?

This is a full-time, direct-hire role located in North York, Toronto.

Do I need to be fluent in both French and English for this job?

Yes, applicants must be fluent in both French and English.

What are the scheduling expectations for this role?

The position requires availability to work any five days per week on a rotational schedule within hours: Monday to Friday 8am–11pm, Saturday 8am–8pm, and Sunday 9am–6pm.

What responsibilities would I have in this financial CSR role?

You will guide customers through loan applications, respond to inquiries, follow up with prospects, answer questions about eligibility and loan status, direct customers to local branches, and identify opportunities to offer additional services.

Are there any requirements related to background checks for this job?

Yes, candidates must be able to pass a criminal background check and a credit check.

What benefits or perks are included with this position?

Benefits include a Healthcare Spending Account, exclusive home and auto insurance offers, and exclusive retail discounts, with potential move to a hybrid schedule after 3 months based on experience.