Graphics Administrator - Packaging / Pre-Press

Are you ready to grow your career with a company that values your hard work, safety, and success? Join ProAmpac, a global leader in flexible packaging solutions. We're more than just a place to work – we're a team that's shaping the future of packaging.

About Us

ProAmpac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do: Integrity • Intensity • Innovation • Involvement • Impact

We are looking for a full-time proactive, Graphics Administrator. The Graphics Administrator plays a critical role in managing the flexographic process, with a primary focus on pre-press packaging operations. This position is responsible for managing a defined portfolio of one to two key customers, ensuring seamless execution of projects from order intake through production and delivery. The role collaborates with customers and pre-press production teams, ensuring accurate, timely and consistent communication of all job requirements.

What You'll Do:

Tasks & responsibilities:

• Supports and contributes to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.

• Supports and initiates development of customers service procedures, policies, and standards.

Customer Relationship Management:

• Manage artwork development for assigned customers, building strong, professional relationships

• Manage daily communication, including order updates, scheduling, issue resolution, and follow-ups

• Ensure customers and internal staff receive accurate and timely information and that expectations regarding delivery and quality are met

• Provide proactive updates and maintain a high level of responsiveness

Job Coordination & Execution:

• Enter information within ERP systems, ensuring all required information is complete and accurate

• Ability to prepare artwork files for production, ensuring compliance with printing and packaging specifications

• Process billing information for accounting

• Communicate clearly with pre-press and production teams to ensure alignment on job requirements

• Monitor job progress and follow through to ensure on-time completion and delivery

Pre-Press & Production Liaison:

• Act as a key liaison between internal and external teams

• Coordinate revisions, approvals, and artwork changes

• Partner with production and scheduling to align timelines and priorities

Project Management:

• Coordinate all aspects of assigned projects from initiation to final delivery

• Maintain strong attention to detail to minimize errors, rework, and delays

• Manage timelines, priorities, and competing demands with a sense of urgency

• Ensure adherence to internal processes, SOPs, and customer-specific requirements

Continuous Improvement & Communication:

• Identify development opportunities (ex: product knowledge, processes, policies, etc.) and suggested action plans and/or required training to department leadership.

• Assists and liaise between and among customers, management, sales, and production departments to resolve issues

• Ensure consistency and clarity in all instructions provided to internal teams

• Support a culture of accountability, responsiveness, and teamwork

Education

• Bachelor's degree or equivalent combination of education and experience

• Minimum 2+ years of customer service experience in a manufacturing environment

• Required: Experience in flexographic printing, packaging, and pre-press processes

• Strong understanding of packaging workflows and production environments

Professional competencies

• Advanced knowledge of pre-press packaging and flexographic processes

• Project management and organizational skills with strong attention to detail

• Proficiency in ERP systems, Microsoft Office, and job tracking tools

• Ability to manage multiple priorities with speed and accuracy

Soft skills

• Strong communication skills with both customers and internal teams

• Ability to work in a fast paced environment

• High sense of urgency and responsiveness

• Self-motivated with the ability to work independently

• Strong problem-solving and coordination skills

• Team-oriented mindset with the ability to collaborate cross-functionally

What We Offer:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Career development opportunities
• A dynamic, inclusive work environment where your voice matters and your growth is supported