The Empire Music Company Ltd.
Vancouver, BC
Closed
This position has been closed and is no longer accepting applicants.
Job Details:
Part-time
Experienced
Customer Service (about 10hrs/week)
- Answer emails and phone calls from customers re: Product inquiries, Order requests
- Prepare Quotes and sales Orders
- Forward calls and emails to appropriate staff
- Assist with walk-in customers
- communicate effectively with onsite Warehouse staff
Bookkeeping:
Accounts Receivables (about 6-8hrs/week)
- Apply direct deposit payments - daily
- Apply "walk-in" credit card payments - daily
- Apply "online credit card" payments - weekly
- Prepare cheque deposits for bank - weekly
- Apply PayPal payments - monthly
- Communicate with custom ers regarding payment discrepancies (ie double payments and credits on account)
Soft Collections
- Email statements
- Email gentle reminders if amounts past due
Accounts Payable (Enter invoices ito Sage - weekly (invoices are initially verified by manager)
Frequently Asked Questions
This is a part-time position based in Vancouver, BC. The role includes both customer service and light bookkeeping duties.
Customer service is about 10 hours per week and accounts receivable bookkeeping is about 6–8 hours per week, with additional weekly and monthly tasks as described.
The role involves answering emails and phone calls, preparing quotes and sales orders, forwarding inquiries to staff, assisting walk-in customers, and communicating with warehouse staff.
The role includes applying direct deposit, walk-in, and online credit card payments, preparing bank cheque deposits, applying PayPal payments, communicating about payment discrepancies, emailing statements, and light collections outreach.
Invoices are entered into Sage and initially verified by the manager, with weekly entries required.
You will apply various payments daily, weekly, or monthly (direct deposits, walk-in, online, PayPal), prepare deposits, and communicate with customers about payment discrepancies.
