Beckham Brothers Inc
London, ON
Closed
This position has been closed and is no longer accepting applicants.
Job Details:
Full-time
Entry Level
The Customer Service Specialist is the primary point of contact for customers across all inbound and outbound dealings and a key administrative support for the sales team, working with the company's executives, management, and administrative staff on customer-related processes.
Hours of Work: Monday to Friday, 9:00 a.m. – 5:00 p.m. ET
Flooring or building-products industry experience is an asset.
1. Customer Service
- Act as receptionist: greet all walk-ins and appointments, and answer and direct all incoming phone calls.
- Receive and process orders (web, email, phone), including order changes, splitting orders for backordered items, and Return Authorizations.
- Keep customers informed: order updates, product ETAs, shipping inquiries, and follow-ups.
- Address, record, and report customer concerns and inquiries in a timely, courteous, and professional manner.
- Set up new customer accounts and users on the websites.
- Process customer payments, including credit card processing.
2. Sales Team Support
- Serve as the administrative point of contact between the sales team and internal customer support teams.
- Contact customers on behalf of sales staff: backorder notices, shipment and container ETAs, tracking and missing-shipment updates, pick-up arrangements, and applicable paperwork.
- Confirm customer pricing and notify the sales team and customer of any price discrepancies on purchase orders.
- Place orders and process payments for the sales team as applicable, and support additional sales action items as needed.
3. Administrative & Systems
- Update product guide sheets, catalogues, and price lists as directed; maintain product ETAs and in-stock/out-of-stock availability on the website, notifying staff of backorders.
- Monitor website orders: cancel corresponding NetSuite orders for web cancellations, update tracking for shipped-but-not-closed orders, and check outstanding returns.
- Assist the Senior Accountant with data entry as needed.
Reporting and General Provisions
Reports to the company's executives and the Communications/Policies Director. Duties are subject to change; other duties may arise as determined by the company's executives, including the President, C.E.O., and Interim C.F.O./Controller.
Frequently Asked Questions
The hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. ET.
This position is based in London, ON, and is with Beckham Brothers Inc.
You will greet visitors and answer calls, process orders, provide order updates and ETAs, address customer inquiries, set up new customer accounts, and process customer payments.
You will act as the administrative point of contact between the sales team and internal support, contact customers for backorder notices and shipment updates, confirm pricing, and place orders and process payments as needed.
You will update product guides, catalogues, and price lists, maintain website ETAs and stock status, monitor website orders, and assist the Senior Accountant with data entry.
Experience in flooring or building-products is an asset.
