Operations Coordinator

Montalco

Richmond, BC

Posted yesterday

Job Details:

Full-time

Management

Position Summary

The Operations Coordinator is responsible for supporting the day-to-day administrative and operational functions of the organization. This role ensures office operations run efficiently, maintains strong vendor relationships, supports quality and production initiatives, and coordinates marketing and product documentation updates. The Operations Coordinator acts as a key liaison between office staff, production teams, vendors, and external partners to help ensure organizational objectives, customer expectations, and operational deadlines are consistently achieved.

Key Responsibilities

Responsibilities include, but are not limited to:

Office Operations & Administration

· Open and secure front office facilities daily, including pre-checking shop lock-up procedures.

· Ensure the office environment is organized, professional, and operating efficiently.

· Develop, implement, and maintain office procedures and administrative systems.

· Identify and support continuous improvement initiatives within office operations.

· Assist with employee scheduling, workload distribution, and coverage planning.

· Provide administrative support to ensure efficient workflow across departments.

Vendors & Supplier Management

· Review and approve all vendor invoices prior to accounts payable processing.

· Maintain strong vendor relationships and communicate effectively regarding timelines, and service concerns.

· Coordinate and expedite rush orders with vendors as required to support production and customer deadlines.

Quality Assurance & Product Support

· Review and approve sample doors prior to shipping to ensure quality and accuracy standards are met.

· Assist in maintaining product consistency and supporting quality assurance initiatives.

Marketing & Product Documentation

· Ensure product information, pricing, and marketing materials remain current and accurate.

· Coordinate with internal teams and external vendors on marketing and product documentation updates.

· Support the development and maintenance of product-related resources.

Operational Coordination

· Provide guidance and problem-solving support to office staff regarding orders, product specifications, and customer requirements.

· Work collaboratively with the office and production teams to ensure customer expectations and deadlines are met.

· Assist with special projects and operational initiatives as assigned.

· Support communication and coordination between departments to improve overall efficiency.

Qualifications & Experience

· Minimum 3–5 years of office administration, operations coordination, customer service, or a related role. Preferably in manufacturing, cabinetry, construction, or a related industry.

· Experience supporting administrative staff.

· Strong organizational and time management skills with the ability to manage multiple priorities.

· Excellent verbal and written communication skills.

· Strong attention to detail and problem-solving abilities.

· Ability to work independently while effectively collaborating with cross-functional teams.

· Proficient with Microsoft Office and business management software.

· Experience with ERP/order management systems considered an asset.

Core Competencies

· Organization and time management

· Customer Service Orientation

· Vendor Relationship Management

· Process improvement

· Decision-making and accountability

· Customer Service Orientation

· Attention to detail

· Communication and collaboration

· Adaptability and problem-solving

Company DescriptionMontalco has always been about people, our clients, our team, and our community. For over 50 years, Montalco has been manufacturing high-quality cabinets. Montalco is a family business based in Richmond, BC, and has a number of distributors throughout Canada and the United States. Through industry changes, expansion, and innovation, we've continued to evolve while staying true to who we are. At Montalco Cabinets, we remain committed to our dealers and their needs and requirements in this highly charged environment. We believe in a partnership, building a strong team with sound professional acumen, all the while achieving unprecedented success given the financial climate. Our team now includes over 110 employees. With our size and experience, we're equipped to handle projects of any scale, while still delivering quality with the warm, personal service we're known for. It's the people behind the cabinets who make all the difference. This is more than a workplace; it's where families build legacies together, where talent is recognized, and where your ambition has room to flourish. Whether you're starting your career or ready to elevate it, Montalco is where potential meets opportunity.Company DescriptionMontalco has always been about people, our clients, our team, and our community. For over 50 years, Montalco has been manufacturing high-quality cabinets. Montalco is a family business based in Richmond, BC, and has a number of distributors throughout Canada and the United States. Through industry changes, expansion, and innovation, we've continued to evolve while staying true to who we are. At Montalco Cabinets, we remain committed to our dealers and their needs and requirements in this highly charged environment. We believe in a partnership, building a strong team with sound professional acumen, all the while achieving unprecedented success given the financial climate. Our team now includes over 110 employees. With our size and experience, we're equipped to handle projects of any scale, while still delivering quality with the warm, personal service we're known for. It's the people behind the cabinets who make all the difference. This is more than a workplace; it's where families build legacies together, where talent is recognized, and where your ambition has room to flourish. Whether you're starting your career or ready to elevate it, Montalco is where potential meets opportunity.

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Frequently Asked Questions

What does the Operations Coordinator role at Montalco involve on a day-to-day basis?

The role supports day-to-day administrative and operational functions, including office operations, vendor management, quality and product support, and coordinating marketing and product documentation updates.

What size and industry is Montalco, and where is the job located?

This position is based in Richmond, BC, and Montalco is a long-standing cabinet manufacturer with over 110 employees and distributors across Canada and the United States.

What kind of responsibilities does this role have regarding vendors and invoices?

The role includes reviewing and approving all vendor invoices prior to accounts payable processing and maintaining strong vendor relationships, including expediting rush orders as needed.

What qualifications are preferred for this Operations Coordinator position?

Candidates should have 3–5 years of office administration or operations experience, strong organizational and communication skills, and proficiency with Microsoft Office and business management software.

Does the job involve coordinating with production and customer deadlines?

Yes, the role supports collaboration between office and production teams to ensure customer expectations and deadlines are met, and provides guidance on orders and product specifications.

Is this a full-time position and what type of work environment can I expect?

This is a full-time role based in Richmond, BC, focused on a collaborative environment that supports office operations, vendor management, and quality and marketing coordination.