Internal Advisor/Dispatcher

Looking for a career where your organization skills and ability to keep things moving make a real difference?

At Country Hills Ford, we're searching for an Internal Advisor/Dispatcher who thrives in a fast-paced dealership environment. You'll be the central point connecting inventory, technicians, detail teams, and vendors—ensuring every vehicle moves through the process efficiently and every customer promise is delivered on time.

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

Core Accountabilities

• Create work orders for preparation of New/Pre-Owned inventory for sale

• Advise Sales Management of additional work required and associated cost

• Arrange and invoice sublet repairs for above vehicles

• Process invoices for above vehicles

• Process and complete appropriate checklists and warranty registration for above vehicles

• Ensure timely completion of all work requests so that vehicle can be delivered as scheduled

• Ensure work orders are dispatched with correct skills and promise times

• Update advisors in a timely manner of any delays or issues

• Work with shop foreman to ensure all work is completed and distributed

• Ensure even distribution of work

• Answer all incoming phone calls within three rings

• Answer any inquiries possible and acquire assistance if necessary

• Perform service department administrative tasks as directed by management

• Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers

Requirements

• Strong knowledge of Microsoft Office products, including Excel, Word, and Outlook
• PBS experience is an asset
• Excellent written and verbal communication skills and customer service abilities
• Previous experience in a customer service role
• Ability to maintain filing systems and database
• Professional appearance and friendly disposition

• Ability to work efficiently in a high-pressure environment

Personal Attributes

• Passion, motivation, focus and leadership skills
• Results focused
• Team player
• Ability to influence, negotiate, and mediate effectively
• High attention to detail
• Ability to maintain confidentiality and professionalism
• Excellent interpersonal and team building skills
• Strong time management and organizational skills
• Honest, courteous, and able to demonstrate a strong work ethic

Hours of Work: Full time

• $70K-$100K+ with Bonuses

Thank you for considering a career at Country Hills Ford!

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.