Armour Transportation Systems - 63 Jobs
Dartmouth, NS
Posted 2 days ago
Job Details:
Full-time
Entry Level
Description
Join the Armour Team Today!
Position Overview: We are seeking a proactive and detail-oriented professional to join our team. In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement. You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience. Role: Customer Service Representative | White Glove DivisionLocation: Dartmouth, NSSchedule: Monday - Friday | 8:30am - 5:30pm Key Responsibilities:- Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.
- Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.
- Schedule and confirm pick-up and delivery appointments.
- Conduct data entry with precision and attention to detail.
- Maintain and update customer portals to reflect current and accurate information.
- Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency.
- Continuously seek opportunities to enhance the customer experience.
- Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment.
- Self-motivated with strong analytical and decision-making abilities.
- Effective communication and leadership skills, with the ability to inspire and guide teams.
- Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes.
- Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset.
- Familiarity with the TruckMate System is an advantage.
- Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel.
- Strong typing and general computer skills.
- Fast-paced, dynamic work environment
- High volumes of communication via email and phone.
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Frequently Asked Questions
This role is located in Dartmouth, NS, with a schedule of Monday to Friday from 8:30am to 5:30pm.
You will partner with departments, terminals, and customers to address barriers in equipment and freight movement, schedule pick-ups and deliveries, conduct data entry, and maintain customer portals while ensuring timely reporting and proactive customer support.
Familiarity with the TruckMate System is an advantage, and proficiency in Microsoft Office Suite to create detailed Word and Excel reports is expected.
The role requires exceptional time management, strong analytical and decision-making abilities, effective communication and leadership, and the skill to resolve conflicts and negotiate win-win outcomes.
You will respond proactively to customer needs, inquiries, and concerns with professionalism and urgency, and continually seek opportunities to enhance the customer experience.
Yes, it is the White Glove Division, focusing on optimizing equipment and freight movement and delivering enhanced customer service.
