Fuze HR Solutions Inc. - 154 Jobs
Saskatoon, SK
Posted yesterday
Job Details:
Full-time
Experienced
Customer Service Representative (CSR)
Benefits & Advantages· Schedule: Monday to Friday, 8:30 AM to 5:30 PM· 15 days of vacation· Excellent benefits package after 3 months· Competitive benefits and vacation weeks· Group RRSP with 3% employer match after 1 year of service· Positive work environment with a very human, supportive manager who truly focuses on their people· Stable daytime schedule (no evenings or weekends)· Supportive and team-oriented environment
Requirements· Post-secondary education is preferred.· Minimum 3 years of customer service experience (entry-level candidates will not be considered).· Strong customer service, problem-solving, and troubleshooting skills.· Excellent communication and interpersonal skills.· Ability to work effectively under pressure while maintaining strong attention to detail.· Professional, diplomatic, and customer-focused approach.· Strong data entry, typing, and computer skills.· Professional appearance and demeanor.· Ability to work in both an office and warehouse environment.· Ability to occasionally lift boxes weighing up to 50 lbs.
Key Responsibilities· Build and maintain long-term customer relationships.· Respond promptly to customer inquiries by phone, email, online chat, and in person.· Process customer orders, transactions, and account updates accurately.· Resolve customer concerns and complaints professionally to achieve positive outcomes.· Handle conflict resolution, negotiations, and objections with confidence.· Communicate updates regarding company policies, procedures, products, services, and promotions.· Troubleshoot customer service issues and identify appropriate solutions.· Maintain accurate customer records and account information.· Contact customers regarding promotions, new products, and industry events.· Assist with product launches, marketing events, and promotional activities.· Provide support to the Branch Administrator and Warehouse team as needed.· Perform inventory cycle counts when required.· Complete other duties as assigned.
Working Conditions· Primarily office-based with occasional work in the warehouse.· Regular use of a computer and telephone.· Flexibility to work additional hours when business needs require.
#ondt #ONDT
Benefits & Advantages· Schedule: Monday to Friday, 8:30 AM to 5:30 PM· 15 days of vacation· Excellent benefits package after 3 months· Competitive benefits and vacation weeks· Group RRSP with 3% employer match after 1 year of service· Positive work environment with a very human, supportive manager who truly focuses on their people· Stable daytime schedule (no evenings or weekends)· Supportive and team-oriented environment
Requirements· Post-secondary education is preferred.· Minimum 3 years of customer service experience (entry-level candidates will not be considered).· Strong customer service, problem-solving, and troubleshooting skills.· Excellent communication and interpersonal skills.· Ability to work effectively under pressure while maintaining strong attention to detail.· Professional, diplomatic, and customer-focused approach.· Strong data entry, typing, and computer skills.· Professional appearance and demeanor.· Ability to work in both an office and warehouse environment.· Ability to occasionally lift boxes weighing up to 50 lbs.
Key Responsibilities· Build and maintain long-term customer relationships.· Respond promptly to customer inquiries by phone, email, online chat, and in person.· Process customer orders, transactions, and account updates accurately.· Resolve customer concerns and complaints professionally to achieve positive outcomes.· Handle conflict resolution, negotiations, and objections with confidence.· Communicate updates regarding company policies, procedures, products, services, and promotions.· Troubleshoot customer service issues and identify appropriate solutions.· Maintain accurate customer records and account information.· Contact customers regarding promotions, new products, and industry events.· Assist with product launches, marketing events, and promotional activities.· Provide support to the Branch Administrator and Warehouse team as needed.· Perform inventory cycle counts when required.· Complete other duties as assigned.
Working Conditions· Primarily office-based with occasional work in the warehouse.· Regular use of a computer and telephone.· Flexibility to work additional hours when business needs require.
#ondt #ONDT
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Frequently Asked Questions
Thesalary is $50,000.00–$52,000.00 per year, based on experience.
The schedule is Monday to Friday, 8:30 AM to 5:30 PM, with a stable daytime schedule and no evenings or weekends.
This role is based in Saskatoon, SK, and offers a positive, supportive, team-oriented environment with an office and occasional warehouse work.
Minimum 3 years of customer service experience is required, and post-secondary education is preferred.
Responsibilities include building customer relationships, handling inquiries by various channels, processing orders, resolving concerns, maintaining records, and assisting with promotions and inventory tasks.
Benefits include 15 days of vacation, an excellent benefits package after 3 months, and a Group RRSP with 3% employer match after 1 year of service.
The role requires occasional warehouse work, possible overtime when needed, and completing other duties as assigned.
