Assistant Front Office Manager - Matrix Hotel

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Matrix Hotel, we are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with:

• Competitive wages
• An exceptional benefit plan for eligible associates & your family members
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Opportunity to grow with us
• A workplace that you can be proud of, where you are valued, trusted and supported by the team

Here is what you will be doing each day:

As our Assistant Front Office Manager, you will be working with the Front Office Manager and our guest service team.

You will assist with the daily operations of the Front Office, including training, coaching, scheduling, and performance management for Guest Services, Bell, and Night Audit teams. Ensure we deliver exceptional guest service by resolving complaints, accommodating special requests, and ensuring compliance with company standards to maximize guest satisfaction and operational efficiency. Manage shift communications, delegate follow-up on service issues, and exercise sound judgment in handling emergencies, operational challenges, and revenue adjustments.

Does this sound like you?

You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and have lots of experience in managing and guiding a team.

You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.