Morning Shift Supervisor (Delivery and Warehousing)

We are looking for a hands-on, dependable operations leader to support the smooth and safe flow of our daily delivery and warehouse activities. This role is ideal for someone who brings commercial driving experience,strong communicationskills, and a practical, problem-solving mindset to a fast-paced environment. The successful candidate will help coordinate drivers, support morning dispatch, resolve delivery and inventory issues, and lead by example to keep the team moving efficiently and professionally.

Shift: 4:00 am to 12:30 pm

Key Responsibilities

Facility Opening & Morning Operations

• Oversee and perform the daily opening of the facility, ensuring operational readiness

• Dispatch drivers using Elite routing software, updatingroutesor contacting drivers as needed.

• Respond to vehicle or driver issues, including reloading, unloading, orrerouting trucks as needed.

• Conduct vehicle checks andsupporttroubleshooting;coordinate repairs and safety scheduling with leasing companies.

• Move vehicles around the yard as needed for unloading and loading deliveries.

• Operate a forklift to move products and or load a truck.

• Serve as the companys point person for inventory investigations and verifications prior to 9:30 AM.

• Support warehouse supervisory duties as needed throughout the day

Supervision& Compliance

• Maintain communication with drivers andmonitorroute progress.

• Ensure drivers complete inspections, logbooks, and follow procedures.

• Investigate accidents todetermineroot cause, speak with involved parties, and decide whether the incident requires reporting to the designated center.

• Conduct periodic ride-alongs, logbook reviews, and provide performance feedback.

• Discuss non-compliance and communication issues with drivers
  
• Address recurring issues involving drivers, customers, or vendors with the operations team.

• Review upcoming driver schedules and truck service needs.

• Attend supervisor meetings and contribute to team discussion topics.

• Complete amonthlyride-along and performance check-in with one driver.

• Conduct monthly logbook reviews to ensure MTO compliance.

Inventory & Delivery Issue Resolution

• Follow up with drivers when unreported orders or purchase orders appear inElite, andinvestigate any discrepancies.

• Investigate IBT variances and report root causes to relevant staff.

• Verify inventory for Inside/Outside Sales teams and communicate findings.

Interdepartmental Communication &Collaboration

• Collaborate with other supervisors and departments to address driver, customer, or vendor issues

• Resolve customer inquiries or complaints calmly and professionally

• Escalate vendor issues and recurring operational problems as needed

• Participate in regular team meetings and promote a collaborative environment

• Foster collaborativeandproblem solvingdemeanor amongst departments

Customer & Vendor Relations

• Foster professional, solution-focused communication with customers and vendors

• Resolve customer concerns, address missed deliveries or order issues, and ensureaccurate,timelyresponses

• Escalate unresolved vendor problems (e.g., shipping errors, packaging concerns, delays) to management

• Develop andmaintainstrong working relationshipswith customers

• Reach out to customers that are affectedbylate shipments

Other Duties

• Performadditionaltasks or special projects as assigned

Mandatory Requirements

• 3+ years of commercial driving experience; must be commercially insurable

• Experience driving box trucks and operating forklifts (license or ability to obtain)

• Familiarity with routing software and transport compliance (MTO, paper logbooks)

• Mechanical aptitude toidentifyand respond to minor vehicle issues, for example, knowledge of how to boost a transport.

• Technical aptitude to support Drivers with phoneissues.

• Ability to lift 50 lbs. and perform physical work

• Strong communicationand customer service skills

• Proficient with Microsoft Office and general software tools

• Focused on accountability, continuous improvement, and team development

• Comfortable working independently in early hours and leading by example.