Customer Service Representative (FULL-TIME)

MCI Careers - 89 Jobs

Sydney, NS

Closed

This position has been closed and is no longer accepting applicants.

Job Details:

Remote

Full-time

Entry Level

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for enthusiastic Customer Service Representatives to provide exceptional support for inbound customer service, technical support, and account management programs. In this role, you will assist customers by answering questions, resolving issues, troubleshooting basic technical concerns, and ensuring every interaction results in a positive customer experience.

This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a fast-paced, team-oriented environment. We offer comprehensive training, ongoing coaching, and excellent career advancement opportunities.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

Answer inbound customer inquiries professionally and courteously.
Resolve customer concerns through effective problem-solving.
Troubleshoot basic technical and account-related issues.
Process customer requests and maintain accurate account records.
Utilize company systems to document customer interactions.
Follow client procedures, compliance requirements, and quality standards.
Escalate complex customer concerns when necessary.
Achieve customer satisfaction, quality, and productivity goals.
Participate in ongoing training and development.
Maintain regular attendance and schedule adherence.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be at least 18 years of age.
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Basic computer and data entry skills.
Ability to type at least 20 words per minute.
Familiarity with Microsoft Office Suite.
Strong customer service and problem-solving abilities.
Ability to work independently and collaboratively.
Reliable with excellent attendance.

Preferred

One year of customer service, retail, hospitality, administrative, or contact centre experience.

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Frequently Asked Questions

What is the job location for the Customer Service Representative role?

This position is located in Sydney, NS.

Is this a full-time or part-time role and what does the job type mean here?

This is a full-time position with responsibilities spanning inbound customer service, technical support, and account management programs.

What are the main responsibilities of the Customer Service Representative at MCI?

Responsibilities include answering inbound inquiries, resolving issues, troubleshooting basic technical and account problems, processing requests, documenting interactions in company systems, following procedures, and escalating complex concerns.

What qualifications are required to apply for this role?

Candidates should be at least 18, have a high school diploma or equivalent, possess excellent communication skills, basic computer and data entry skills, and the ability to type at least 20 WPM, with familiarity in Microsoft Office.

What are the preferred experiences for this role?

Preferred candidates have one year of customer service, retail, hospitality, administrative, or contact centre experience.

What training or development opportunities are mentioned for this position?

The role includes comprehensive training, ongoing coaching, and excellent career advancement opportunities.

How can I apply for this role at MCI?

To be considered, you must complete a full application on the company careers page, including all screening questions and a brief pre-employment test.