Customer Experience Manager, Cloud Delivery

CloudExperience Manager

Full Time/Permanent

Required Location:St. Johns, NL (Hybrid: Office and Work-from-Home St. John's, NL)

Make ourcloud delivery feel seamless, confident, and controlled.

As Customer Experience Manager, you willownthe end-to-end client experience for cloud service delivery from quoting and implementation through go-live and support transition. This role is equalpartscoordination, leadership, and customer advocacyincludingboth delivery leadership and operational ownership.

Headquartered in St. Johns, NL,youlllead a delivery team and collaborate across sales, engineering, delivery, and operations to support clients across North America, the United Kingdom, and global locations.

The Role

Youllsit at the center ofclouddelivery execution, service operations, and customer experience driving alignment across teams and acting as the primary owner of the delivery experience. Your focus is ensuring cloud solutions are delivered smoothly,meetcommercial and operational expectations, and transition successfully into live production with minimal friction.

Key Responsibilities

• Own theendtoendcloud delivery andgoliveexperience, ensuring smoothandpredictable customer launches.

• Partner with salestoalign delivery timelines, scope, and customer expectations.

• Central lead for customer delivery experience,coordinating across sales, engineering, delivery, and operations.

• Lead customer communicationsduring critical momentsand escalations withprofessionalism, transparency, and a solutions-focused approach.

• Ensure production readinessthrough established standards for validation, documentation, handover, andearlylifesupport.

• Advocate for customersduringkeymoments, especiallyimplementation andgo-live.

• Track deliveryoutcomesandcontinuously improveworkflows,processes, anddelivery standards.

• MonitorSLA performancepostgolive, proactivelyidentifyingand addressing service risks.

What Success Looks Like:

• Smooth, well-coordinated customer go-lives.

• ConsistentSLAachievement and service quality.

• Clear ownershipand fewerinternal and externalescalations.

• Strongcustomerconfidence andtrust in delivery and operations.

• Timely, proactive,and transparent communications.

Who You Are:

• Experienceincloud, technology, or service deliveryleadershipwith a strong customer experiencemindset.

• Provensuccess managingimplementations, onboarding,golive, or service deliveryprograms.

• Skilled atcoordinating cross-functional teamsacross sales,engineering,delivery, and operations.

• Experienced leaderwith direct reports,and a focus oncoaching,accountability, andprioritization.

• Strongcustomer-facingcommunicator,particularlyduring high impact eventsand escalations.

• Comfortableowningdelivery outcomesand acting as thecentral pointof accountability.

• Ability to collaborateacross North American,UK, and other globalstakeholders.

• ExperiencewithAzure or AWS cloud quoting tools isconsideredan asset, not required.

• Flexibility to support after-hours or holiday work of the team whenrequired.

About Us

At Vision33,wereforward-thinkers. We deliver cloud-based ERP and business solutions through experienced consultants and trusted technology partners. With an award-winning global team and responsive support, we help organizations run smarter and grow faster.

• Global Reach: 400+ experts helping businesses succeed around the world.

• Proven Impact: Cloud solutions that boost efficiency, lasting growth and sustainable financial success.

• Trusted Expertise: 1,500+ mid-market and enterprise customers count on us to modernize how they work.

• Culture That Clicks: We put people first supporting our customers, empowering our team, and celebrating wins together.

For more information on our company, our culture, our benefits, and more, please visit our website atwww.vision33.com