Adventure Course Guest Services

Guest Service Agent

Location: Whirlpool Adventure Course

This position has an estimated start date of July 2026.

Summary

Guest Service Agents are the face of WildPlay Parks, playing a crucial role asthewelcoming members of our brand and embodying our pride.Our Guest Service Agents exceed guest expectations by consistently providing exceptional service and going above and beyond. With a friendly, confident, and informed approach, they greet our guests, handle reservations, manage check-ins, promote merchandise, and ensure a smooth, efficient arrival and departure atourparks.

Tosucceed as a Guest Service Agent, you bring a friendly, positive, and energeticattitude to every interaction. You excel at making people feel welcome and use assertive communication skills to meet each guests needs.Youreproactive, taking the initiative tocompletetasks during quieter times, and a team player who collaborates seamlessly with others during busier times to enhance the overall guest experience.

Responsibilities and Duties

TheGuest Service Agentsresponsibilities include, but arenot limited to:

• Providingpersonalservice that exceedsguests'expectations

• Givingcorrect informationregardingelements,products,pricing, access requirements, and promotions

• Followingelement-specific procedures when booking or checking-in guestsand ensuringthat waivers and registration forms arecompleted correctly

• Administeringreservations, deposits,payments, and collectingrequired guest informationfor eachvisit

• Assistingguests in merchandise purchases, tracking inventory, andmaintainingaclean,attractive,and organizedappearance ofallareas

• Maintaininggeneral upkeep ofparkgroundsand buildings
• Assistingin other areas of operation when needed; mayincludein-field marketingand sales, guest bookings, retail sales, and the opening and closing procedures of thepark
• At times, acting as ourFood&BeverageAttendant,servingand preparing items such as ice cream and other food items to guests.

WildPlay Niagara Falls is committed to fostering an inclusive and equitable workplace. We welcome applications from individuals of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage, please contact [email protected] so that appropriate arrangements can be made.

Please note that this role involves essential physical duties, including lifting, prolonged standing, bending, periods of walking, etc. Candidates must be able to safely perform these core job requirements.

RequiredQualifications and Skills

• Experience in delivering excellent customer service

• Ability to consistently achievehigh standardsof work in all aspects of the role

• Unfailing attention to detail

• Excellent communication skills

• Good judgmentand strong decision-making skills

• Ability to actbothindependently and as a team player

• Initiative and a proactive approach to general duties that improve the guest experience

• Opennessto feedbackand a positive attitude

• Physical demands include standing, sitting and occasional bending/twisting/ kneeling

• Strong verbal communication skills along with active listening

• A positive attitude and openness to feedback

• Bilingualism considered an asset, notrequired

Note:On-the-job training will be provided upon employment.

WorkDepartment

GuestServiceAgentsfall under the Guest ServiceDepartment. Theyreportto the Guest ServiceTeam Leads,and Park Management.

Work Schedule

This is classified as aseasonalposition. Ourpeakseason typically runs fromJunetoSeptemberdepending on the weather and the needs of the business.Specific employee contracts are flexible and adaptable to individual availability.

Guest Service Agents work a flexible schedule of full-time and part-time employment.This includes working evenings, weekends, and holidays, at times.

Apply Online:https://www.wildplay.com/careers