Client Service Advisor

Join a Company That Sees the Big Picture

All-Brite Glass & Tint is a leading, locally owned and family-operated business serving the automotive, commercial, and residential markets for over 30 years. Known for quality, safety, and trust, we deliver expert glass repair, replacement, and window film solutions across the Tri-City region and beyond.

We're growing and we're looking for a friendly, driven, and detail-oriented Client Service Advisor who thrives on helping people and creating an exceptional client experience. As the first point of contact for our clients, you'll play a vital role in delivering the WOW experience All-Brite is known for.

Whether assisting clients in person, over the phone, or online, you'll be part of a tight-knit, high-performing team that values integrity, teamwork, and excellence in everything we do.

As a CSA at All-Brite, you'll be empowered to learn, grow, and contribute to a team dedicated to helping people through an exceptional service experience.

Key Responsibilities What You'll Be Doing

Provide exceptional client service in person, by phone, email, and text

Create accurate quotes for glass, window film, and related products and services

Confidently present and recommend products and services by explaining their features and benefits

Schedule appointments, manage workflow, and coordinate with technicians

Welcome clients, gather accurate project information, and ensure a seamless customer experience

Process payments, invoices, and billing within our operating systems

Clearly communicate timelines, expectations, and post-service care instructions

Maintain a clean, organized, and professional reception and client waiting area

Assist with documentation, insurance inquiries, and project administration when required

Contribute to a positive team environment where every client feels genuinely cared for

What We're Looking For

Experience in customer service, sales, or a front-desk role (service industry experience is an asset, but not required)

Strong communication skills with confidence both in person and over the phone

Friendly, professional, and genuinely passionate about helping people

Ability to multitask and prioritize in a fast-paced environment

Highly organized with excellent attention to detail and follow-through

Reliable, punctual, and accountableyou take ownership of your work

Calm under pressure with a positive, solution-focused attitude

Comfortable learning computer systems, quoting software, and digital communication tools

Embodies the Ideal Team Player mindsetHumble, Hungry, and People Smart (Patrick Lencioni)

What You Get Why Team Members Choose All-Brite

Competitive Pay: $45,000 $65,000+ (Base Salary + Performance Bonuses)

Monthly Sales & Performance Bonuses

Group Health & Dental Benefits

Health & Fitness Bonus Because Well-Being Matters

Birthday Off + Wellness/PTO Days

Clean, Modern, Professional Work Environment

Career Growth & Development Opportunities

A Culture of Appreciation We Recognize, Re-Appreciate, and Reward