Operations Manager

OPERATIONS MANAGER
Ottawa, ON

Pro Office Service provides installation services for office furniture, modular/architectural walls, as well as warehousing and asset management for the contract furniture industry and directly to clients. Our clients count on us to run complex furniture installation projects successfully, ensuring the installation is budgeted, organized, prioritized, scheduled, and managed with effective crews throughout the project.

Pro Office is a dynamic group of companies that is growing. We have been in business since 1980, with locations in Pickering, ON, Ottawa, ON, and Vancouver, B.C. We are creating an exciting management-level administrative position within the organization to increase our efficiency internally and improve our service level to our clients. This individual would report directly to the General Manager in Ottawa.

We are looking for high achievers who welcome new challenges and want to have a positive impact on the future of this already successful company.

Responsibilities:

• Manage all aspects of the day-to-day operation, including:
• Project planning, resource management, and oversight, from initial contact to completion
• Liaison between customers and installation teams
• Attend meetings with dealers/manufacturers and other clients
• Conduct site visits as needed for quotations, project quality control, and post-installation inspections
• Ensure supervisors report back daily on projects and provide complete and timely installation reports upon job completion
• Implement and enforce internal SLA for:
  • Installations
  • Reporting
  • Financial reporting
• Job cost tracking, reporting, and analysis for continuous quality improvement
• Respond to quotation requests, estimate job costs, and update the price quoting matrix
• Train operations staff
• Act as a backup to the General Manager
• Perform other related duties as assigned

Core Competencies Required:

• Relates and communicates well with all levels of management and staff, as well as clients and vendors
• Demonstrates punctuality and reliability
• Keen attention to detail
• Able to work with minimal supervision
• Able to independently prioritize work responsibilities
• Exercises confidentiality in all matters pertaining to the company

Qualifications:

• 5 to 10 years' experience in a similar role with job cost estimating and quotations
• Post-secondary education in Business Administration/Finance is an asset
• Advanced computer skills, specifically in Microsoft Excel
• Results-oriented with strong analytical and problem-solving skills; ability to think outside the box
• Positive attitude and passionate commitment to exceeding customer expectations
• Organized and detail-oriented: can manage competing priorities and deadlines with ease, thrive under pressure, and never let a minor detail slip through the cracks
• Team player: a strong collaborator who gets along well with others and has an all-hands-on-deck mentality
• Strong communication skills, both verbal and written
• Excellent leadership and teamwork skills

Working with Pro Office Service:

This is a full-time, permanent position, working Monday to Friday during core business hours, in our Ottawa office, with travel to job sites periodically. You will receive a competitive salary commensurate with experience and will have access to our health benefits program and paid time off.

We would like to thank all applicants who apply. Due to the volume of applicants we receive, we will only contact individuals best suited for the opportunity.

Holmes + Brakel is an equal opportunity employer. If chosen to participate in the interview process, reasonable accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in the manner that takes into account the applicant's accessibility needs.