Assistant Manager

Firehouse Subs, founded by real firefighters, is known for its hearty, flavor-packed subs and welcoming team environment. We are currently seeking dedicated and enthusiastic Assistant Manager to join our Kelowna location. The ideal candidate is customer-focused, dependable, and eager to contribute in a fast-paced food service environment.

The Assistant Manager position plays a key role in supporting the daily operations of the restaurant while ensuring Firehouse Subs standards for people, product quality, cleanliness, and an Exceptional Guest Experience are consistently achieved. The Assistant Manager also supports sales growth, operational excellence, and team development to help drive overall restaurant success.

Responsibilities

•Assist with ordering supplies and maintaining overall restaurant cleanliness and maintenance

•Ensure compliance with applicable legislation including food safety, health & safety, and employment standards

•Enforce and follow established Firehouse Subs operational procedures and brand standards

•Maintain high standards of guest service and hospitality

•Resolve guest concerns professionally and turn potentially negative situations into positive experiences

•Assist in implementing and supporting company incentive and performance programs

•Support staffing and scheduling to ensure proper coverage during all shifts

•Perform floor leadership duties and assist in various operational areas during busy periods to maintain optimal guest service levels

•Help coach, motivate, and support team members to achieve operational goals

What We're Looking For

•A strong passion for customer service and hospitality

•Excellent communication and leadership skills

•Strong operational and organizational abilities

•A passion for coaching, mentoring, and developing team members

•Ability to thrive in a fast-paced environment

•Open availability

Qualifications

•1+ year of restaurant management experience required

•Excellent customer service and hospitality skills

•Experience handling cash transactions and basic financial reporting

•Familiarity with POS systems, Back-Office Software, and Google Docs/Sheets an asset

•Ability to lead a diverse team while promoting teamwork and collaboration

•Strong multitasking and problem-solving skills in a fast-paced environment

•Long-term commitment is required

Schedule Information:

•Open Availability 9:00 AM to 11:30 PM.

•Thursday, Friday and Weekend availability is mandatory.

•Holiday availability is preferred.

Additional Requirements:

•Applicants must reside in Kelowna.

•Only applicants who are genuinely interested in a career in the restaurant industry should apply.

•Candidates with strong references preferred.

•Driving – Class 5

•Food Handler Certificate

Firehouse Subs® is a fast casual restaurant chain with a passion for Hearty and Flavorful Food, Heartfelt Service and Public Safety. Firehouse Subs is a brand built on decades of fire and police service, steaming hot subs piled higher with the highest quality meats and cheeses, and its commitment to saving lives through the creation of Firehouse Subs Public Safety Foundation®. The founders are the real deal, the food is their creation, and the company is built upon a family of franchise operators who share their same passion for serving others. In 2014, Firehouse Subs debuted nationwide a new low-calorie menu, Under 500 Calories. Firehouse Subs consistently ranks No. 1 among fast casual brands in the categories of food quality, friendly service, and taste and flavor. In 2015, Firehouse Subs was ranked No. 1 consumer choice for welcoming and comfortable atmosphere by Technomic's 2015 Chain Restaurant Consumers' Choice Awards, and the brand produced the second-fastest growth in U.S. franchise units as ranked by Nation's Restaurant News.