RQ00687 - Software Developer - Senior

Responsibilities:

• Review business requirements with stakeholders and clarify as needed.
  
• Walk through solution designs with Experience Optimization team, then build and unit test the approved solution in lower environments.
  
• Support stakeholders during validation and testing and document both the solution and promotion steps.
  
• Support the development and design of an aligned user profile management tool to support streamlined customer experience in line with PB4P goals.
  

Desired Skills:

• Bachelor's or master's in business, health, engineering, computer science, or a related field; or equivalent experience.
  
• 4+ years of experience integrating Remedy solutions with Web Services.
  
• Proven team player who consistently meets demanding deadlines; adept at building relationships, facilitating discussions, and influencing outcomes with stakeholders both inside and outside the organization.
  
• Outstanding verbal and written communication abilities.
  
• Familiarity with privacy regulations and security best practices.
  
• Skilled in conducting design walkthroughs with project teams.
  
• Experienced in reviewing, analyzing, and updating product installation scripts, including encoding, testing, and debugging.
  
• Capable of delivering post-implementation support and resolving technical issues that arise afterwards.
  
• Able to create user and system documentation as needed.
  
• Comprehensive expertise with JIRA or comparable bug tracking platforms.
  
• Strong understanding of project delivery methods within a matrixed organizational structure.
  

Required Skills:

• 8+ years of hands-on experience with Remedy ARS Development.
  
• 8+ years working with backend data and BMC ITSM v9+ features.
  
• 8+ years conducting code reviews and unit testing.
  
• 8+ years translating business requirements into functional specifications.
  
• 8+ years designing and building custom, data-driven solutions.
  
• 3+ years of experience with SQL.
  
• 3 + years developing reports using Smart Reporting and SSRS.
  
• The ability to manage multiple projects from start to finish.
  

• Strong experience with Remedy ARS Development, 8 years+
  
• Strong experience with backend data and features of BMC ITSM v9+,8 years+
  
• Strong experience in code review and unit testing,
  
• Experience mapping business requirements into functional specifications, 8 years+
  
• Experience designing and building custom data-driven solutions, 8 years+
  
• Experience developing reports, ARS code, and integrations in a Helix SaaS setting, 3+ years
  

Deliverables Include, but are not limited to:

• Enhance Helix workflows to support multi-service onboarding.
  
• Build backend processes and Helix workflows aligned with PB4P deliverables to enable new digital product onboarding.
  
• Develop backend automations to support online agreement workflows and provisioning.
  
• Provide documentation, test results, and deployment guidance.
  

Must Haves:

• 8+ years of hands-on experience with Remedy ARS Development.
  
• 8+ years working with backend data and BMC ITSM v9+ features.
  
• 8+ years Experience mapping business requirements into functional specifications