Customer Service Representative/Sales Support Coordinator

Role: The Customer Service Representative/Inventory Coordinator builds strong customer relations and upholds our core values, often serving as the customer's first contact.

Reports to: Customer Service Manager

Location: Brampton, ON Area

Responsibilities:

• Receiving and order entry
• Invoicing
• Ensure accurate and timely delivery by liaising with warehouse and freight companies
• Assist in maintaining current customer information in ERP system
• Ensure internal policies are followed (pricing checks, minimum order size followed, customer complaint tracking, etc.)
• Process courier shipments
• Assist in processing customer credits and returns
• Inventory control (cycle counts, adjustments, short-dated product management)

Ideal Candidate:

You have a problem-solving attitude, enjoy building relationships, and adhere to policy while delivering excellent customer service. You have professional English communication skills, are detail-oriented, and can multi-task. Experience in order entry or similar detail-oriented roles is essential, along with the ability to work within tight deadlines. You are proactive in improving processes, a team player, and proficient in Microsoft Office Suite. Understanding of EDI is a plus.

Why Work with Us?

• We offer extended health benefits
• RRSP matching program
• Performance bonuses
• Paid community service days
• Environmental cash incentives for sustainable commuting and organic groceries
• Training and professional development
• Purchase discounts
• Company-sponsored social activities