Days Inn By Wyndham
Airdrie, AB
Closed
This position has been closed and is no longer accepting applicants.
Job Details:
$16.00 - $17.00 / hour
Full-time
Management
Job Summary
Days Inn by Wyndham Airdrie is hiring full-time and part-time Front Desk Agents and Night Auditors to join our team in providing exceptional service to our guests.
The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in/check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a friendly and professional manner.
- Manage check-ins, check-outs, and reservations with efficiency and accuracy.
- Handle guest inquiries and resolve issues with a can-do attitude.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Handle reservations and cancellations through various channels, including phone and online systems.
- Operate multi-line phone systems to manage incoming calls and direct them appropriately.
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction.
- Maintain the front desk and lobby area in a neat and organized manner.
- Must be willing to work Night Audit shifts as required.
Skills - Strong customer service skills with a focus on guest satisfaction.
- A friendly, outgoing personality and a passion for hospitality.
- Previous experience in hospitality or hotel environments is highly desirable.
- Previous experience with hotel management software similar to SynXis or Opera is highly desirable.
- Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
- Excellent phone etiquette and communication skills for effective interaction with guests and team members.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
Job Types: Full-time, Part-time
Frequently Asked Questions
The listing shows both full-time and part-time roles and notes that Night Audit shifts may be required, but it does not provide specific shift hours.
Duties include greeting guests, managing check-ins and check-outs, handling reservations, answering inquiries, providing information about amenities and local attractions, and collaborating with housekeeping and maintenance.
Previous experience with hotel management software similar to SynXis or Opera is highly desirable.
Strong customer service, a friendly personality, excellent phone etiquette, proficiency in Microsoft Office, and the ability to multitask in a fast-paced environment are emphasized.
This role is based in Airdrie, AB, with a salary range of $16.00–$17.00 per hour.
The posting lists both full-time and part-time employment types.
The role serves as the first point of contact for guests, ensuring a warm welcome and efficient check-in/check-out processes while providing information about hotel services and local attractions.
