Import Documentation Coordinator

ZIM - 5 Jobs

Halifax, NS

Posted today

Job Details:

Full-time

Management

The Customer Service Documentation Representative will handle IMPORT complex cases that will be received via email either from our external customers, internal departments or third-party IMPORTS vendor (GSS).

Main responsibilities:

Effectively manage incoming emails from internal /external customers and provide excellent customer service by identifying and assessing customers' needs and providing accurate, valid and complete information – 1st response within KPI of 2hrs
Help ensure our customers are advised when shipments change course.
Work with our overseas teams to ensure our customers have all the required documentation to receive their incoming cargo.
Work with sales to ensure invoicing is accurate.
Work with our customers to find solutions as needed for their import needs.
Work as a team with our local and overseas documentation and customer service teams to ensure we deliver an excellent customer experience from end to end.
Verifying 24 hour Security Manifest.
Coordinating with POL to address outstanding issues.
Communicating with Canada Customs and follow up with validation.

Function:
Countries & Business Development
Requirements:

Main requirements:

High school diploma or general education degree (GED)
One year related experience and/or training; or equivalent combination of education and experience.
Bilingual
Computer Literacy

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Frequently Asked Questions

Where is this Import Documentation Coordinator role located and what is the employment type?

This is a full-time position based in Halifax, NS.

What are the main responsibilities for this Import Documentation Coordinator job?

The role manages incoming emails from customers and internal teams, provides accurate information within a 2-hour KPI, coordinates with overseas teams and POL, verifies 24-hour Security Manifest, and works with sales to ensure accurate invoicing.

What kind of teamwork and collaboration is expected in this position?

The role works as a team with local and overseas documentation and customer service teams to deliver an excellent end-to-end customer experience.

What qualifications are required for this job?

A high school diploma or GED, one year of related experience or training (or an equivalent combination), bilingual ability, and computer literacy are required.

What communications are involved in this role?

Responsibilities include handling emails from external and internal customers, advising customers when shipments change course, and following up with Canada Customs.

Do you need to be bilingual for this position, and in what language context?

Yes, the role requires bilingual ability.

What is the focus of the role within the company structure?

The role falls under Countries & Business Development and involves imports coordination and customer service activities.