Client Care Coordinator

ABOUT DIBAC HOME SUPPORT

Dibac Home Support is a licensed Temporary Help Agency providing personal care, household support, postpartum care, and in-home childcare to families and facilities across the Kitchener-Waterloo-Cambridge region. We are a growing, mission-driven agency where every team member — frontline and administrative — plays a vital role in delivering excellent care.

THE ROLE

The Care Coordinator is one of the most important roles at Dibac. You are the person who makes sure every client has a worker, every worker knows where to be, and every family feels supported. This is a scheduling and coordination role at its core — but what makes it great is the relationships you build with clients, families, and workers over time. If you are calm under pressure, genuinely care about people, and have a talent for keeping complicated schedules organized, we want to hear from you.

WHAT YOU WILL DO

· Build and manage the weekly schedule for all active clients across all four Dibac service lines

· Respond to call-outs and find replacement workers promptly — communicating changes to clients and families with care

· Serve as the primary contact for clients, families, and workers for day-to-day questions, concerns, and changes

· Complete and provide Assignment Employee Information Sheets (AEIS) to workers before each new assignment

· Conduct client intake calls and gather information using Dibac's intake forms

· Monitor visit documentation and follow up on missing or incomplete shift notes

· Escalate service quality concerns and worker conduct issues to the Director

· Maintain accurate records in Dibac's scheduling and client management system

· Support after-hours coverage responsibilities as part of a rotating or shared arrangement

WHAT WE ARE LOOKING FOR

· Minimum 2 years in a scheduling, coordination, or client-facing role — healthcare or home care preferred

· Excellent organizational skills — manages competing priorities and time-sensitive changes with composure

· Warm, professional communication skills — comfortable with difficult conversations

· Calm under pressure — shift changes and urgent coverage needs are part of the job

· Proficiency in scheduling tools and Microsoft Office

· Discretion with confidential client and employee information

· Second language an asset

· Legally eligible to work in Canada

WHAT DIBAC OFFERS

· Competitive compensation — discussed at interview

· A supportive, collaborative team environment

· Meaningful work at a mission-driven agency that genuinely cares about clients and staff

· Opportunity to grow with an agency that is expanding its services and team

· Flexible hybrid schedule

· A role where your organizational skills directly support the people who need care