Senior Game Master

Trapped on Queen

Toronto, ON

Posted 3 days ago

Job Details:

$18.25 - $20.25 / hour

Executive

Here at Trapped Downtown (336 Queen Street West) we provide escape room experiences for our guests as well as a Bar & Lounge environment for Corporate Events and passers-by. Our team work together to deliver a high quality and memorable time for our customers and make them leave feeling satisfied and exuberant no matter their results in the room.

Responsibilities:

- Provide an excellent customer experience, delicately guiding customers through the escape rooms.
- Monitoring games, players, and spotting potential problems in rooms before customers do.

- Resetting escape rooms quickly and accurately.

- Store operational tasks (cleaning, re-stocking, decorations, minor repairs)

Qualifications:

- Smart Serve

- Fluent English is a MUST.

- Ability to maintain a passionate, energetic, outgoing and positive attitude.
- Excellent communication, customer service, empathy and interpersonal skills.

- Attention to detail with an eye on task prioritization.
- Ability to work in a fun but fast paced environment while maintaining professionalism at all times.

- Able to manage time effectively for smooth operation of customer & coworker experience.

- Able to commit to the special store operation hours due to the nature of the business.

Friday nights + Weekends!!

- Able to deal with situations with logical decisions and a positive attitude.

- Film & Theatre background nice to have

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Frequently Asked Questions

What is the location and basic nature of the Senior Game Master role?

This is a part-time position at Trapped on Queen in Toronto, ON, focused on guiding guests through escape rooms and supporting Bar & Lounge experiences for events.

What are the typical duties of the Senior Game Master at Trapped on Queen?

Duties include providing an excellent customer experience, monitoring games and players, spotting potential problems, resetting rooms quickly and accurately, and handling store tasks like cleaning, restocking, decorations, and minor repairs.

What qualifications or background are needed for this role?

Smart Serve certification is required, fluency in English is a must, and candidates should have strong communication, empathy, and interpersonal skills with attention to detail.

What schedule or hours should applicants expect for this role?

The role requires commitment to special store operation hours, including Friday nights and weekends, due to the business nature.

What about the environment and work style for this job?

The role involves working in a fast-paced, fun environment while maintaining professionalism, with an emphasis on a passionate, energetic, outgoing, and positive attitude.

Is there any preference for background or experience related to film or theatre?

A film & theatre background is nice to have, but not required.