Operations Coordinator - Security Services

Are you highly organized, proactive, and ready to take on a fast-paced, administrative role with flexibility and variety? We're looking for a full-time Operations Coordinator to join our team in Terrace, BC. This self-managed role reports to the Branch Management Team and offers a mix of office-based work, field support, and travel, with the tools and flexibility to help you succeed.

Location: Prince Goerge, BC

Salary: $55,000 to $60,000

What You'll Do:

This is a highly administrative, self-managed role that requires strong organizational skills, adaptability, and the ability to thrive in a fast-paced environment. The position is primarily office-based, but flexibility is supported for working from home or on the road as operational needs require. Occasional after-hours work may be needed; in return, flexible scheduling is supported (e.g., adjusting start times on other days).

A company vehicle is provided for operational travel, along with a company phone and laptop to support your day-to-day responsibilities.

Key Responsibilities:

• Schedule up to 2,500 staff hours per week, using strategic solutions to minimize non-billable overtime (NBOT).
• Travel up to 2 days per week to support clients and security personnel in the field.
• Manage employee information, updates, and communications.
• Provide exceptional customer service to clients, security professionals, prospective clients, and internal stakeholders (via phone, email, and in person).
• Support and coordinate office operations, ensuring processes run smoothly and efficiently.
• Lead recruitment activities from interview through to first shift, including onboarding, training, and certification tracking.
• Collaborate with site teams to address staffing needs, uniforms, certifications, and site supply requirements.
• Maintain accurate records and reporting.
• Work independently while managing competing priorities.
• Support the Branch Manager and Head Office with additional tasks and assignments as required.

What would you bring:

• Minimum 2+ years of experience in operations coordination, scheduling, or a similar administrative role.
• Valid Class 5 Driver's License in British Columbia with a clean driver's abstract.
• Valid BC Security Worker License is an asset but not required; must obtain within 6 months of hire if not already licensed.
• Willingness and ability to support field-based operations across the North Coast, including on-site coordination, client support, and alignment with company standards.
• Strong written and verbal communication skills, with confidence interacting professionally with a variety of stakeholders.
• Proven ability to multitask, prioritize, and stay organized in a fast-paced, dynamic environment.
• Diploma or certification in a related field is considered an asset but not required.
• Ability to complete further site-specific training such as RAP, TSC, MARSEC, etc.

Employee perks we offer:

• Award winning corporate culture -2021 & 2024 winners of Canada's Most Admired Culture
• Team Building events.
• Extended Health and Dental Benefits.
• Employee Assistance Program through TELUS Babylon
• Telemedical access to doctors, therapists, and dietitians
• Robust corporate discount program including Perkopolis and discounted cineplex movie tickets, and discounted Annual Grouse Mountain passes.

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & · Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.