IT Technician

If you want to be responsible for overseeing and resolving complex technical support issues, ensuring the efficient operation and maintenance of IT systems all while having fun doing it, apply to ourIT Technicianopportunityso we can meet you!

What Youll Love About Us:

• Competitive salary
• Annual performance bonus
• Company paid health, vision & dental benefits
• Sick pay
• Employee Assistance Program
• RRSP/DPSP matching
• Opportunities for training & advancement
• 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
• Perks, Perks, Perks!Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges and an active social committee. And the best thing about working at Kawartha Dairy you get FREE ICE CREAM!!!

What Youll Do:

• Assess, prioritize, resolve, or escalate technical support issues to ensure timely and accurate solutions.
• Provide advanced support for end-user requests, including user account creation, printer and peripheral support, applications, networking, backups, and security.
• Oversee the implementation of Zero Trust principles, ensuring adherence to company security standards.
• Lead and support the completion of ongoing projects by offering training, documentation, and software installation.
• Ensure consistent end-user use and satisfaction with project deliverables or applications.
• Provide mentorship and training to Associate technicians to maintain a high standard of service within the department.
• Contribute to building and maintaining a knowledge base of documentation for IT processes and solutions.
• Participate in occasional or ongoing after-hours support shifts as required to maintain service continuity, including but not limited to emergency events or seasonal volume activities.
• Participation and development in an annual personalized development plan to support ongoing development and growth within the IT Technician role at Kawartha Dairy.

What You Need to Get the Job Done:

• Minimum of 5 years of experience in IT support, with a strong background in troubleshooting and resolving complex technical issues or combination of post-secondary education and experience.
• In-depth knowledge of networking, security protocols, and Zero Trust architecture.
• Excellent customer service skills with the ability to communicate effectively with users at all levels of technical proficiency.
• Strong documentation skills and experience in creating and maintaining IT knowledge bases.
• Training and mentoring Associate staff.
• Ability to work independently and as part of a team, with strong organizational and time-management skills.
• Availability to participate in after-hours support on a rotating basis, is needed.

We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate.