Internal IT Administrator

Position Overview

The IT Administrator is responsible for managing and securing IT systems across all AM/PM branches. This role ensures the reliability, security, and efficiency of networks, systems, and devices while protecting the company's best interests. The IT Administrator also acts as a key advisor on infrastructure improvements and supports all employee IT needs.

Key Responsibilities

• Manage and secure network infrastructure across all locations (firewalls, VPNs, monitoring, uptime)
• Administer user access, onboarding, and offboarding with strict security controls
• Maintain internal servers, backups, and data protection systems
• Manage and support dispatch software and phone systems (VoIP/PBX)
• Oversee employee devices (setup, maintenance, security, lifecycle management)
• Handle all employee IT-related requests and provide timely technical support
• Manage IT vendors, subscriptions, and billing with cost and risk oversight
• Act as an advisor on infrastructure changes, recommending improvements for security, scalability, and efficiency
• Enforce IT policies and ensure employee compliance with security and operational processes
• Monitor, identify, and respond to security risks and incidents
• Availability for after-hours emergency support when required
• Support side projects and additional administrative tasks as required

Experience Requirements

• Minimum 3+ years in an IT Administrator or similar role
• Experience with Windows OS and Microsoft 365 environments
• Hands-on experience with IP phone systems (VoIP/PBX)
• Experience managing SSL certificates, access control, and security systems
• Proven ability to support networks, servers, and end-user environments

Key Competencies

• Security-first mindset with strong risk awareness
• Ability to enforce policies and protect company interests
• Strong troubleshooting and problem-solving skills
• Organized, accountable, and responsive

Company DescriptionAM/PM Service, established in 1987, is a premier POS solutions provider operating in United States and Canada. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client's needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.Company DescriptionAM/PM Service, established in 1987, is a premier POS solutions provider operating in United States and Canada. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client's needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.