Office Customer Service Representative

Full-Time | Monday-Friday, 8:30 AM-5:00 PM

Salary: $50,000 per annum

Our client, a well-established and respected Canadian-owned apparel manufacturing company, is actively hiring an in-office Customer Service Administrator for a current, open vacancy at their head office.

• Provide phone and email support to customers and sales representatives regarding orders, inventory, and product details.
• Process incoming orders, quotes, returns, and adjustments accurately.
• Recommend alternative or promotional products to support sales growth.
• Communicate real-time inventory and product availability, and follow up post-sale to ensure satisfaction.
• Respond to requests for product information, samples, and catalog materials.

• Excellent written and verbal communication skills in English.
• Strong computer proficiency, including MS Word, Excel, and Outlook.
• Ability to multitask, stay organized, and work independently or in a team.
• Proactive problem-solving skills with a customer-focused mindset and ability to up-sell.
• Previous experience in B2B customer service or sales, ideally in a call-center or order-processing environment.

• Full-time opportunity: Monday to Friday, 8:30 AM-5:00 PM.
• In-office role: On-site attendance required.
• Salary: $50,000 per annum.

Please respond to this posting with a copy of your resume. After submitting your resume, you will receive a reach-out from our virtual recruiter. This reach-out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role.

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/.