Scrum Master

Role: Scrum Master

Contract work: 37.7 hours (Overtime may be required)

RFC Number: 2026-032

Location: Hybrid (required 12 days on-site per month in Ottawa)

Terme: Start Jul 27th, Term: 12 months (Optional extension: 8 months)

Security Clearance: Reliability

Language: English

Scope:

The Consultant will be responsible for providing the following Services to the Bank:

Under the direction of Assistant Director, Container Orchestration Services, MidTier and Automation:

Facilitate Agile ceremonies (e.g. daily scrums, sprint planning and retrospective meetings)

Use JIRA to assign and track tasks, ensuring resource activities are aligned with project/initiative timelines

Assist product owners with the product backlogs, prioritization and squad formation

Communicate with clients as needed to clarify requirements and provide initiative updates

Provide project updates via email, meetings, and documentation to keep internal teams and external stakeholders aligned

Support the resolution of outstanding items by submitting and tracking tickets in ServiceNow, ensuring issues areappropriately escalated

Collaborate with key stakeholders across the Bank to support the execution of specific engagements and educationinitiatives

Identify potential risks and anticipate points of resistance

Develop specific plans to mitigate or address concerns

Align success measures to track adoption and transformation progress

Other related activities and deliverables as required

Qualifications & Skills

The Consultant should have the following qualifications and skills:

Certified ScrumMaster / Professional (CSM or CSP)

A minimum of three (3) years of recent demonstrated experience working as ScrumMaster and leading

multiple Operational IT Scrum Teams

A minimum of three (3) years of recent demonstrated experience working in an IT operations environment (e.g.patching/service requests, incidents, etc.)

Demonstrated Knowledge of Atlassian JIRA

Demonstrated knowledge of ServiceNow ITSM modules and reporting

Additional Qualifications

Certified Agile Leader

Kanban Management Professional (KMP)

Dealing with project delivery and customer needs