Customer Service & Leasing Representative

Learning and Development Manager

Arbutus Properties is a leading land developer, home builder, and commercial constructor, operating across Western Canada. We are seeking an energetic and service-driven Customer Service & Leasing Representative to support the lease-up and ongoing operations of our residential rental communities in Edmonton. As the first point of contact for prospective and current tenants, you will showcase our suites, guide applicants through the leasing process, and deliver best-in-class service that strengthens tenant satisfaction and retention. This role is ideal for someone who takes pride in building relationships, representing the Arbutus brand, and contributing to vibrant, well-managed communities.

Whats in it for you!

We provide a comprehensive compensation and benefits package designed to support your well-being and growth:

• Competitive Wages
• Extended Health and dental coverage
• Healthcare and Lifestyle Spending Account
• Employee Assistance Program
• RRSP/TFSA matching
• Life insurance
• Paid Training and development opportunities
• Discretionary bonus
• And more.

Arbutus seeks to be a preferred employer, so we prioritize work / life balance, we focus on team building and collaboration, and we encourage involvement and engagement with diverse aspects of the communities we live and work in.

Key Responsibilities

• Conduct suite showings and property tours for prospective tenants, highlighting suite features, building amenities, and the surrounding community.
• Support the lease-up of new and existing properties by responding promptly to rental inquiries, qualifying applicants, processing applications, and preparing lease agreements.
• Provide exceptional, best-in-class customer service to current tenants, responding to questions, concerns, and service requests in a professional and timely manner.
• Champion tenant retention by building strong tenant relationships, following up on tenant experience, and supporting community engagement initiatives.
• Participate in the lease renewal process, including preparing renewal offers, communicating with tenants regarding renewal terms, and tracking renewal status.
• Assist with rent collection, including monitoring outstanding balances, issuing reminders and notices, and following up with tenants in accordance with company policy and the Residential Tenancies Act (Alberta).
• Maintain accurate records of leads, applications, leases, renewals, and tenant communications in property management software.
• Coordinate move-ins and move-outs, including suite inspections and documentation.
• Keep show suites, leasing areas, and common areas presentation-ready at all times.
• Support marketing efforts, including updating rental listings and reporting on traffic, leasing activity, and market feedback.
• Liaise with the property management and maintenance teams to ensure tenant issues are resolved efficiently.
• Perform other related duties as assigned by the Area Manager.

Qualifications & Experience

• Minimum two (2) years of experience in property management, residential leasing, or a related customer-facing role.
• Proven track record of delivering outstanding customer service and building positive tenant or client relationships.
• Working knowledge of Yardi property management software is a strong asset.
• Familiarity with the Residential Tenancies Act (Alberta) and standard leasing practices is an asset.
• Strong sales and closing skills, with the ability to convert inquiries and showings into signed leases.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Professional appearance and demeanor; a positive, team-oriented attitude.
• Ability to work the scheduled Tuesday to Saturday work week, 10 AM 6:30 PM.
• A valid drivers license and access to reliable transportation is an asset, as travel between properties may be required.

Arbutus Properties is committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and respected. We welcome applicants that reflect this diversity.

We respectfully acknowledge that we are situated on the traditional territories of the Siksika, Kainai, Piikani, Tsuutina, yrhe Nakoda, Nehiyaw, Dne Sin, Dane-zaa, Nakota Sioux. These lands are subject to Treaties 4,6,7,8, and 10, and have long served as meeting grounds, travel routes, and gathering places for many diverse First Nations including the Anishinaabe and Haudenosaunee, as well as Mtis, and Inuit peoples. We recognize all these Nations and communities, whose rich histories, languages, cultures, and traditions continue to thrive and are key to the enrichment of all our communities.