Engineering Technical Advisor

Job Title – Engineering Technical Advisor

Department – Sales-Tracer Diagnostics

Reports to – Sales Manager

Job Summary

The Engineering Technical Advisor is primarily responsible to work in conjunction with the Canadian Sales team, by providing technical support and feedback for the Sales team and NCS customers. This position provides structure and organization to our business and will contribute technically to all projects. The ETA team is the technical foundation of the Tracer Diagnostics team, and the ETA team works with all the teams to grow the partnership with the customers.

Key Areas of Responsibility

• Collaborate with Operations, Sales, and Laboratory teams to understand client requirements and provide technical support
• Responsible for program designs, tracer selection, loadings, offset searches, well mapping and Spark entries
• Ensure Industry Leading customer service in all client-facing reports and activities
• Support Operations, Sales with Post Job Reports (PJR) development and communication, gather customer feedback to continue to enhance partnership
• Prepare PJR, assemble all required data in organized manner for review, prepare summaries, include brief technical interpretation of data
• Develop and improve Post Job Report (PJR) and processes
• Review pending orders, results deliverables, and specific customer requests to ensure excellent customer service
• Provide troubleshooting assistance for customer orders, account statuses/problems and lab samples
• Assist the Sales and technical team in continuous workflow improvement
• Collect, analyze, evaluate, and report data to increase sales productivity
• Identify areas for continuous improvement, both operationally & corporately to enhance partnerships
• Develop & enhance customer dashboards with continuous improvements, ensuring needs are met
• Facilitate internal customer sales training in conjunction with customer dashboard
• Provide customers with technical support and knowledge of NCS systems
• Update Operations and Sales Teams with current external data used for planning and analysis
• Provide recommendations for methods to optimize and or automate processes
• Develop proficiencies in data visualization & ability to recommend key points to ensure improvement
• Aid in networking efforts to build and maintain customer database
• Help to promote safe work practices and higher standards of performance
• Support and uphold HS&E policies and procedures of NCS and the customer
• Align individual goals with NCS's corporate goals, while adhering to and promoting the NCS Promise
• Participate in Personal Development for Success (PDS)
• Attend company & client related events, as required
• Other duties, relevant to the position, shall be assigned as required

Knowledge, Skills & Abilities

• Technical Certificate, Diploma or Degree; required
• 5+ years of experience in Oil & Gas; preferred
• Industry related experience in hydraulic fracturing; geoscience or reservoir disciplines preferred
• Work with other teams, and exhibit effective communication
• Hands-on approach to problem solving
• Creative, innovative problem-solving strategies
• High level of efficiency & work ethic, specific attention to details
• Ability to handle stressful situations
• Exceptional time-management and prioritization skills with the ability to adjust plans in a changing environment

Additional Information

• Status: Overtime Exempt
• Employment Classification: Full-time, Regular
• Work Schedule: 5 days on, 2 days off, 8:00am – 5:00pm, on call 24/7 for rush service
• Target Discretionary Bonus: Eligible
• Travel: International and domestic travel may be required
• Criminal background check required for all positions
• Safety sensitive positions will require additional pre-employment testing

Core Competencies

• Teamwork/Collaboration – Able to work cooperatively with other individuals
• Service Focus – Builds & maintains customer satisfaction and provides excellent service to internal & external customers
• Decision Making – Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
• Ethics & Integrity – Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
• Problem Solving – Ability to approach a problem by using a logical, systematic, sequential approach
• Continuous Improvement – Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
• Accountability – Obligation or willingness to be answerable for an outcome