Property Management Administrator

Property Management Administrator — Solutions Property Management (SPM)

Entry Level | Full-Time | Hamilton, ON

The Property Administrator is the operational backbone of our leasing and maintenance functions. This is an entry-level role built for someone who is highly organized, communicates clearly, and thrives in a fast-paced environment. You'll work closely with our property manager, leasing agents, and maintenance team to keep day-to-day operations running smoothly across our portfolio.

Compensation: $50,000 per year

$50,000 yearly

Maintenance Coordination

• Receive, log, and triage incoming maintenance requests from tenants
• Schedule and coordinate work orders with our maintenance technician and external trades
• Follow up on open work orders to ensure timely completion
• Update tenants on the status of outstanding repairs
• Maintain accurate maintenance records in our property management software (Buildium)
• ON-CALL SUPPORT IS A REQUIREMENT FOR THIS ROLE (in rotation)

Leasing Support

• Receive showing feedback and updates from leasing agents
• Track unit availability and update listings as needed
• Follow up with prospective tenants on applications and next steps
• Assist with the preparation of lease documents and move-in packages
• Coordinate tenant move-ins and move-outs with the relevant team members

General Administration

• Respond to tenant inquiries by phone and email in a timely, professional manner
• Keep internal systems and records up to date
• Support the property manager with reporting and miscellaneous tasks as needed

Here's a straightforward list:

What We're Looking For

• Strong organizational skills and attention to detail
• Clear written and verbal communication
• Comfortable working with software tools (experience with Buildium or similar is a plus)
• Ability to manage multiple tasks and prioritize effectively
• Professional, calm demeanor when dealing with tenants and trades
• Prior experience in property management, customer service, or administration is an asset, but not required

Education & Experience

• High school diploma required; post-secondary in business, real estate, or administration is an asset
• 1–2 years of experience in property management, customer service, or administrative support preferred (will consider candidates with no experience if they demonstrate strong organizational skills)

Personal Attributes

• Professional and calm when dealing with tenants, trades, or difficult situations
• Self-starter who takes ownership of their tasks
• Team player who communicates proactively with agents and the property manager
• Reliable and punctual; this role depends on timely follow-through

Nice to Have

• Familiarity with the Ontario Residential Tenancies Act (RTA)
• Experience coordinating schedules or work orders
• Prior experience in a client-facing or tenant-facing role

Solutions Property Management is a results-driven real estate team dedicated to helping clients buy, sell, and invest with confidence. With deep market knowledge and a client-first approach, we deliver strategic guidance, strong negotiation, and seamless transactions from start to finish.